re-route DIDs

[zoomaster]

In the event of a strike I may have to route about 500 DID numbers to supervisor/manager sets. I was thinking 1/ create dummy acds for all DIDs and ncfw them but if call isn't answered then callpilot will answer in original called mailbox. 2/ change each vmailbox and tell callers to press "0" for immediate assistance but if not answered then caller goes back to original called DID mailbox. 3/ in IDC change IDGT DID to supervisor Number.

I like option 3 because less work to set up and restore later and was wondering what the limitations are - can I create 500 IDGT entries for IDC 0?

 

[GHTROUT]

I like the IDGT. I don't think there is a limit.

If you have to go so far as reprogram 500 TNs, then consider adding SCPWs to the TNs so you can remote call forward/unforward them in the future.






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[smiley730]

Another option might be to set up a Call Answering greeting in the CallPilot (if you are using) to have a message explaining the situation and to call xxx-xxx-xxxx. That way the greeting will play first (before the person's vm greeting). Just a thought.

 

[johnpoole]

i might look at rdr data then disable the stations.. would be easy to toggle..

maxp 1 acd's work but your dn (did) has to be vacant.. so modify 500 stations, then build 500 acd's the reverse when the strike ends.. idc (ld 49) is faster but it also requires 500 lines.. disable 50 cards then enable a dozen phones... send calls to the att..

you could use rcfw but that would take forever.. might just as well out your dids and make them all auto term to a number.. BUT 500 calls to any number, including mail would lock your mail and trunks up..

you can add 500 vsdn's, ponit that to an announcement service with transfer to any att number.. you would only need one announcement service.. just a lot of ports on mail.

john poole
bellsouth business
columbia,sc