Search results for query: *

Hi All, I am considering putting in a few Remote Office 9150 units and would like to have one 32 port Reach Line card support three separate 9150 units in three different offices. Is this possible? And if so, could all 32 lines be in use at the same time or can only 8 lines be active on one...

Ran into the same problem and the solution was to out all trunks and install them with the RCAP set to NDS - however, once that was done - incoming calls came in, but outgoing calls got a re-order (fast busy). Looking at the PRI messages, it was the CO switch that was rejecting the call. Called...

Thanks John, sounds like you had a week! What you described might work though. I am still a little unclear on how to program this, perhaps you can clarify? I program the OVDN to a menu tree on CP and ask if you want to return to Queue & wait, press X. What would prevent the caller from...

Does anyone know if it's possible to program ACD, when encountering a busy queue, to give the caller a choice on whether to wait or leave a message? "All agents are busy, if you'd like to wait press 1, otherwise stay on the line for the next available...? I can think of a few ways that might...

Maybe there is another way to do this, but the customer insists that calls get transferred, no answer recalled back _to the attendant_ and the attendant then asks the caller if they want to leave a message. If the caller says "yes" then the attendant transfers the caller to call pilot, enters...

Does anyone know how to get Call Pilot to answer immediately? I have a customer (Opt11c/25.40b/CP1.07) that does a lot of direct to voice mail transfers and Call Pilot waits for a full ring before answering - while it may not seem like a lot, 3-5 seconds really adds up if you're juggling a...

Hi All -- I have an option 11c running 25.40B along with a call pilot running Version 1.07 (Upgrading to 2.02 in a week) Anyway, when attempting to call sender (9) or when using the redial list on a 39XX set the "1" is not inserted in the outgoing string - the system dials 9...

PRI CLID and POTS (Regular line with FSK signaling) are totally different beasts and getting POTS CLID to work should probably be covered in a different thread. Back to this one, I have almost exactly the same issue VZTech brought up: CNAM comes in with NDS turned on, but can't make outgoing...