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Option 81C is the PBX and yes on the RS232 integration. The user's extension are 4 digits.

No the mailboxes are 7 digits however the exchanges are different. Like 291-4657 and 443-4657. Octel 250/350. the new user gets the message sent to his box and the old one does not.

I have a system with more than one prefix. When I go to setup a mailbox with the same last 4 digits the first user is no longer getting their messages. Example: 410-291-4567 first user. Second user is: 410-443-4567. Any clue?

our other tech figured it out. With the upgrade, the order of appearance of the Caller ID info has changed, causing this application not to work. The only way to loss the original dialed number 4104954100 is to send it off-site and let it come back in. The call is going out Verizon and then...

It goes to the right mailbox.

If you call the phone it goes directly to the user w/o the menu. You do hear the phone ring if you use the menu and can see it transfer the call to the user. If the user doesn't pick up it goes back to the menu vs. their voicemail. I've tested some of the 31 menus since the upgrade and they...

We recently upgraded to release 25.4 on or PBX and have noticed that our voicemail menus's no longer work correctly. We have Octel 250/350 system. When using menu 31 - caller's menu if a caller calls the menu selects an option that takes them to another person's extension and that person does...

Thanks, I checked the MARP thinking that too. The MARPs are correct. Thanks for the thought though. We probably have about 2000 phones here.

We recently upgraded to release 25.4 and have noticed that our voicemail menus's no longer work correctly. We have Octel 250 system. When using menu 31 - caller's menu if a caller calls the menu selects an option that takes them to another person's extension and that person does not answer it...