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Octel 250/350 - duplicate 4 digit extensions
- Thread starter SherieB
- Start date
When yoiui say more thqan one prefix do you mean the mailbox numbers are 10 digits? And when this happens does he new user get the messages ?
Also what kind of Octel is it
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Also what kind of Octel is it
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #3
Sounds like the
Octel is doing a match on the last 4 digits. What type of PBX are you using and are you using an RS 232 for integration? Also are the users ext numbers 7 digits?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Octel is doing a match on the last 4 digits. What type of PBX are you using and are you using an RS 232 for integration? Also are the users ext numbers 7 digits?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #5
Ok that is the problem. Are you using alias numbers? when the call comes in it is stripping to the last 4 digits and making a match. What software level are you on? There is a patch but you may not need it if you are above 2.5 i think.
Why are the mailboxes 7 digit but the ext numbers are 4?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Why are the mailboxes 7 digit but the ext numbers are 4?
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
this may be it but i know it happens in much higher rel levels of software
Aria 01.22.00 16785 3075 LT96.12.23; PATCH TO DISALLOW DIGIT STRIPPING.
Description: Input CALLER/CALLED ID is stripped during AMT lookup, resulting in match AMT entries of lesser digits.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Aria 01.22.00 16785 3075 LT96.12.23; PATCH TO DISALLOW DIGIT STRIPPING.
Description: Input CALLER/CALLED ID is stripped during AMT lookup, resulting in match AMT entries of lesser digits.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
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