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  1. TelefonGuy

    How do I get symposium to dequeue all #'s

    Thanks for your comment, and this is exactly the way I have it configured. When you get to the voicemail box it says you have been routed to a voicemail box, but the number does not exist. If I add 1 of these 30 numbers into the mailbox as an extension DN it picks it up and plays the greeting on...
  2. TelefonGuy

    How do I get symposium to dequeue all #'s

    I have a problem when going into symposium and routing to an after hours mailbox. We have what we call personal queues that all route to 1 queue. This one queue after hours routes to a mailbox. Callpilot only has 8 Ext DN you can add. I have over 30 that needs to associated with this mailbox. I...
  3. TelefonGuy

    CICS bad battery

    I have a CICS at one of our retail stores and it defaults when the power goes out. Is the battery on the backplane, thus needing a new cabinet or can the battery be replaced?
  4. TelefonGuy

    What if any IVR functionality does symposium 7.0 have?

    We are supposed to be upgrading to 7.0 and was wondering if it has any IVR functionality.
  5. TelefonGuy

    One button to Voicemail after phone is ringing

    I have the owner of the company wanting one button control of forwarding a ringing call to voicemail on option 81. I can't find anything. Forward does not work on ringing call. They don't want to answer then transfer, just send it to voicemail. In saying that, they don't want to wait for it to...
  6. TelefonGuy

    Companion issue

    I had the same thing happen on a customer about a year ago and it required more utam codes. We had a few extra utam codes that were given to us for this customer because this same thing had happened previously.
  7. TelefonGuy

    3905 call center phone issues

    Sorry about that, Opt 81, pentium 4 processor, with FIJI.
  8. TelefonGuy

    3905 call center phone issues

    We just upgraded from 4.5 to 5.0. We now have some 3905 sets that intermittently can't call each other. Set is idle and you call it from another 3905 and it gives busy. At any time you can go to a 2216 and call it no problem. This does not happen all the time, only half the time. Phones have...
  9. TelefonGuy

    Upgrade BCM 400 3.0 to 4.0

    Shouldn't the precheck tool you run before going to 4.0 show if the hd is not partitioned correctly.
  10. TelefonGuy

    Upgrade BCM 400 3.0 to 4.0

    Thanks for post guys. I always make backups before upgrades. Little good it will do me going from 3.0 to 3.6 though. Once I get started, there is no going back to 3.o so that backup will be worthless. I'll definately backup once on 3.6 before going to 4.o. I shouldn't have to worry about the...
  11. TelefonGuy

    Upgrade BCM 400 3.0 to 4.0

    I have upgraded a few 3.5 to 3.7 BCM's to 4.0 and have not had any problems. Going from 3.0 to 3.6 then 3.6 to 4.0 I have this question. Does anyone know where to get 3.0 imaging tool software. With the nortel provided software they give you 3.6 imaging tool. On their site in the software...
  12. TelefonGuy

    No audio path on norstar phones

    Thank you rheusdens, I think you have hit the nail on head. I was telling this customer how much I did not like auto set relocate, but they use it alot. One more question, if the backup was made and auto set relocate was flagged as yes, I would imagine I would have to unplug all phones, restore...
  13. TelefonGuy

    No audio path on norstar phones

    I have a norstar mics 6.1 software that 10 phones have lost their audio path. Still time and date on phones, can make call and ring another phone but no audio on handset or handsfree. Rebooting phones do not work, only way to get them working again is to take another phone, boot it up, and then...

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