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I'm new to Cisco phones. I have a non-profit thrift store that I'm helping. They have a Cisco Unified Communications 500 Series phone system (520 to be exact) with Cisco 7960 IP Phones. They are using SCCP and seem to be set to Octal Line not dual line. They would like the ability to "barge" or...

I setup a port forward on the Cisco DDR2200 router by CenturyLink but its not working.... Is there something else that needs to be done as well? Thanks.

I don't have a "network management" option in the CCM menus. I did find a SMDR inspector but that doesn't load... I found this info in the Communications Director... DASS II - Call Charge Information Provided No Extended Digit Length Yes MCD - Report Transfers All Network Format Yes...

All of our call reports are generating but not showing any calls. We see zeros for all reported extensions like no calls were made at all. I'm new to Mitel and phone system in general so I'm not sure where to look or what to Google... Can anyone offer any tips? Please and thanks.

Forgive me if this is answered already but I'm not finding it via Google or tek-tips. We have a Mitel 3300 with 5330 handsets. I need to add a new person to the ACD "ring group"... So far I've setup a new ACD Agent ID, added that ID to the correct ACD AGgnt skill group and created a...

Awesome awesome awesome. Thank you! I was able to login successfully as admin and get the menu.

Thanks wireman. I'm at the Linux command prompt. Is there a command I type in to bring up the menus? Better yet a list of available commands? I'm a windows guy and have only used linux a few times.

Thank you! I was able to find and login to the MBG via the webGUI and a terminal session but I don't see where to make the "config" change. Does this have to be done from the Terminal Session or the webGUI? Sorry if this is a dumb question. I've searched and searched but can't seem to find a set...

Does anyone know the default username and password for the Mitel Border Gateway (aka Teleworker Gateway)? I've tried the typical admin\password but am afraid to try to many variations as I don't know if there is a lockout policy. Thanks if anyone can help...

Hi all, I've read the forums and cannot find a definitive answer on how to change the public IP for Teleworker. It seems I should do it in the Mitel Communications Director but I'm not 100% sure. I've recently inherited this phone system and am learning as I go. Here is our current system info...

Hi there, I have a question regarding MOSS 2007. When I try to make an Active Directory group the owner of a new Sharepoint group I get an error which says "A domain group cannot be the owner of a group." Has anyone found a solution to this? Any help is appreciated. Thanks, David

Situation resolved. Thanks for the trace suggestion. We traced it in and it went to the correct vector but it turns out the routing table (if that’s the correct terminology) was wrong. I restructured that and everything tested fine. Big THANKS for the help! David

Hi all! I'm new to Avaya phone systems so this post may be missing some info. Please let me know and I'll get it. The issue is that one of our 800 numbers (for tech support - lol) is still announcing the "Memorial Day" holiday message. Only one is still announcing this. I have tried removing...