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As you all stated the copy process will start automattly, since this is Sata. I will go ahead and install the replacement drive with the newer software and see if a copy will start and complete from the current good drive running 5.0 to the replacement drive running 6.0. I'm hoping the socket...

Current drive 2 state is "broken" getting the failed flashing led sequence indication on drive. In the Mitel doc to replace 1 failed drive it states it's "hot swappable" plug and play. But it also says if the replacement Mitel Hard Drive received has a different software on it than you are...

Thank you for you suggestion, Question: are the ACD Paths that I create going to take a ACD user license? Thank You...

Today all Incoming calls (2) 800 numbers and local 310 calls ring directly to 1 5540 console via LDN keys. Customer is using Oaisys Call Recording system to record all IP sets phone calls. What they want is to add a recording/ greeting informing all incoming callers that states: Thank you for...

Yes, please add it to the wish list, We all know a console operator job is to process calls, and that person should pay close attention to the C/W in the display. But as we all know in today's world you have to multi task. At this property the console operator is also tasked to assist in taking...

Customer would like to hear ringing on additional calls to console instead of Beep. Per the 5540 user guide below it appears it can only be a "Beep" for additional calls. Can someone confirm it can't have ringing for additional new calls waiting? This is right out if the 5540 Console user...