Search results for query: *

HI , I am having 5 MGC cards in a site with GR setup. Due to WAN outage, the overseas MGC cards( 2 sites) are registered to Secondary Call server. After the WAN came up also they are with Secondary only. Is there any way to register that MGC cards back to Main Callserver Thanks in Advance...

Hi, Is there any way to check the CPU Utilization of CS1000E. I am getting error on SNMP Trap that CPU Utilization is more than 95%. How to check that? Pls help me on this.. Thanks in Advance, San....

BSD206 68:68 72 73 74 75 76 77 82 83 84 85 86 87 88 89 90 91 92 94 95 The above error is flashing but we are able to make calls to loop 68. the other loops are PRI/DTI loops

BSD206 68:68 72 73 74 75 76 77 82 83 84 85 86 87 88 89 90 91 92 94 95

thanks Problem solved after restarting the server..

Thanks. but we have restarted the MWI services.. No luck

Hi, We are using 81C system with IP phones. We have callpilot 201i slot for Voicemail; Message waiting indication was working previously. But from Y’day onwards it is not working, when we leave a new message the indication is not happening. In some phone the indication is there, but if we read...

hi, I am setting up NACD between 2 sites. pls find the details Site 1:(Source) Hloc :100 AC1 :0 Acd :7016 (Given to agents) Site 2:(Target) Hloc :200 AC1 :8 Acd :2002 Site 1 Nacd conf: ACD DN # 7016 TABLE NAME: D Entry No Target ID TIMER value Status Registered 1...

Hi, we have 81C 4 group system. we are facing some problem while conferencing the users in mobile or extns, while we try to patch the users in conference we are getting engage tone in the background of the confernece. though the user has been connected in the confernece. pls tell us...

Dear, We have a CS1000M in which we connected a T1 and E1 line. We are taken the clock reference from T1 link, and we added a new E1 PRI in another card. We are cont., getting the DTA300 errors and the link is getting down for every 30 mins. We checked with service providers they changed the...

Hi, I'm Dhananjay, We have a existing cs1000 (61c) system with call pilot and SECC (Symp Express Call Center) when we tried to add a new agent we are getting the following errors. Terminal Type Not Voice port Status Acquire Failed We are unable to add new agent's and we checked...

Hi, I'm Dhananjay from India, we installed a new CS1000E Rls 5 in a customer site. We interconnected sites through PRI (SL1 Protocal) and passport at all locations. We are unable to get the Caller's name when making outbound or inbound calls only for this site. In other locations we are able to...

hi, we are going to connect a PRI link B/W 11C to cisco router, pls tell the below pinout is correct 50 pin amphenol RJ 45 PBX side Router Side 23 -------> 1 48 -------> 2 24 -------> 4 49 -------> 5 Thanks in advance San

We found the problem with core 0 only. we have uploaded the keycode in core 1 successfully and then we have joined both the cores. on rebooting the system we got the following error on core 0 " security device is missing pls check and reseat the device. " on checking the status on LD 137 ON...

hi, we are facing problem while uploading the keycode in 81C system with Rls 4.5.we checked the keycode is having correct system id and licences. while we upload the keycode we got the error The following keycode files are available on the removable media: Name...

Hi, we have a small callcenter setup having 81C,Callpilot and CC6. the query is ,if an agent X is busy in his personal DN ,whether he will get ACD calls are not ?? when the queue is full. thanks in advance San

Hi, we have installed new CC6.the welcome msg is played in callpilot (Rls 2.1)Application builder and the call is transfered to CDN(skillset). if the agent is available the calls are transfered to agent. the problem is if agent are busy, hold music is not playing meanwhile an message " THE CALL...

from the beginning itself NCR value is 20000 only, still system not able to clear the registers after giving INI and Reboot. Thanks and Regards, Danny.

Hi, We have an Option 81C system Rls.4.5, we are getting cont., FIJI037 error. Inter., i am getting fiji007 (changing the FIJI state from Half to None status) it's happening in Group 1 1. FIJI Status while getting issue : .stat ring 1 RING STATE: DRIVES NONE RING AUTO RECOVERY IS ON FIJI 0...

Dear John, Let me explain clearly, we have a IPLC link with incoming and outgoing facility. We configured some Agents and routed the incomings calls to a CDN which will be forwarded to the Symbosium Express Call Center 4. We are using Miran for playing the welcome msg and hold message(which...