Search results for query: *

Thank you for this, i have just installed a new ip 500 with new 1608's and came across the exact issue. Thanks Phil

Thank you very much for confirming that. Thanks Phil

So if they have HG1 > HG2 > HG3 > HG4 (don't ask), HG1 and 2 Longest and HG3 and 4 collective, HG 3 and 4 would use Longest? When speaking to the customer it seems they know/believe the agent is answering 100s of more calls than its reporting. Thanks Phil

Hi, We have upgraded a client from CCR 7 to 8.1.40.5, they are running agent time card reports and seem to be getting inaccurate reports of how many calls have been answered. The huntgroups are CCR groups with an overflow, ive noticed that the first groups are Longest waiting but some of the...

Excellent, thanks for your help.

Sorry i think there's some confusion, when i say fallback i mean on the Incomming call route not the huntgroup itself. I know this works i have done it in the past and the above worked once the VM was turned off on the main group. Thanks for the advice on the drop to mailbox on the phantom...

Is it possible to turn the VM on and off for a huntgroup via a shortcode? Ive tried for example *60 Voicemail On "?Test1" *61 Voicemail off "?Test1" The system i am testing this on has VM Pro but the client is just normal embedded VM. What im trying to achieve is for them to have two...

Sorry meant to say ICR to HG to Phantom user, to AA etc.

Hi, After the weekend and a few coffees it tweaked what you were trying to get at amriddle01, i created the shortcode to match the number im trying to forward to and it worked fine. It seems that AA to HG to User then forward to external does not pass on the credentials from the user or group...

We had the same, once added an additional endpoint license the remote handset worked.

Ive now entered the same settings from a user account from the SIP tab to the Voicemail tab sip settings but i get the same logging with the 604 Thanks

Hi, I created the new URI as suggested, created a new ARS the same as the originally SIP ARS but using the new outgoing group ID. On the user account under shortcode i set the line group to the test ARS but it does the same. Thanks

We have 'use internal data' for the first line then another line with * * * Thanks

Hi, We have a setup which has the ICR pointing to an Auto Attendant, one of the buttons transfers the call to a huntgroup, the HG has one user in and set to sequential. The user account is set to forward unconditional with huntgroup calls. The calls are via SIP and the sip details have been...