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Not seen that as we used the network time protocol setting to synch with the corporate lan. Could you steer customers down that route?

at one time or another we've had problems with one way audio due to the following: dodgy (ie broke) med-pro card med-pro not in the right vlan compression voice codecs used to get the call to Intuitiy VM cause mayhem (compression on compression) I wonder if your users can administer their...

sneaky ones aren't they, the simplest trick we ever saw was the agent simply saying nothing whyen the call was connected and letting the caller hang up in frustration. Most things an agent can do tho can be seen in the trace reports on CMS, if you are concerned about someone activate this baby...

yep thats exactly how we do it with the G3 systems, and it works a treat, just make sure you synch in the middle of a CMS interval and you'll be fine. Also the server based systems have a neat time synch feature, you can synch to a network router or some other corporate master clock automagically.

I've had to do something similar but I ended up doing it in the Telco's network as part of their call plan. You can do call ratios in Vectors using counted calls, calls in progress, or even something using a vector step looking at skills, but these seem more flexible for triggering off overflow...

have you thought about the requirements, sounds like you might need handsfree in there [surprise] [surprise]