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  • Users: ATA1
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  1. ATA1

    BCM 3.5 call center

    First upgrade from 3.5 to BCM 3.6 Much better call Center capability.
  2. ATA1

    MICS Upgrade tool

    Upgrade tools can be reused. No issues. I wouldn't do a forklift on HD's. The software on a NAM upgrade can be reused but you will require an upgrade keycode
  3. ATA1

    Call Forwarding (redirect)

    You will have to program your line pool to a route 001 and your destination code as "9" when you use cfwd you f*4 + 9 + NPA-NXX-XXXX
  4. ATA1

    SP # ??

    MICS 4.1 v6.04 be careful with PRI on this working issue. Known problems --this version has been upgarded to 4.1 v6.13 and then v6.15 within the 4.1 release
  5. ATA1

    Call Forwarding (redirect)

    Use Cfwd. You will have to program a route and then use the cfwd feature. when activating the external cfwd remember to enter a "9" + number
  6. ATA1

    SMDR

    A CTA 100 does the same as an SMDR and it also gives the user the ability to have a call productivity suite. Free on the CD provided. This add-on software alllows call mgmt control on tapi compliant programs. (ACT! - Outlook)If you were to use an SMDR make sure it is the latest version (SMDR6)
  7. ATA1

    Problem with Parking Calls on MICS

    What level of software are you working with. What is the working issue or SP number (i.e) 6.1 software v6.01. There is a known issue with Call park with the above version and you would need to upgrade to DR 6.1 v6.10. This is a free upgrade from Nortel.
  8. ATA1

    Problem with Parking Calls on MICS

    What level softare are you working with?

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