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That worked! The new version of communicator went right on and now the customer is happy. Also when doing remote desktop share, avoid using join.me. I was using it yesterday when all the failures were happening. Today I used Teamviewer and it went off without a hitch.

Ok so I'm trying to install Communicator on a customers' windows 7 pro pc. The IP Office is on release 9.1.4. I'm getting an error when installing saying that "Avaya Communicator 2.0.3.30 setup was interrupted..." See screen shot for more details. What gives...

So we actually discovered that the customer had meant to say that the "message button" isn't lighting up. The MWI on the top right of the phone was fine. Do the message buttons light up on the 1400 series? I didn't think that they did...

It's embedded voice mail, yes. No duplicate user and I did try to rename the extension. All it did was want the user to record the "recorded name" to set up the VMbox every time they logged and and STILL no MWI.

Ok so I have a customer with all digital extensions on an IP500v2 release 9.0.1 ONE user is not getting an MWI. They're using Voicemail to email and it's set to "copy" not "forward". Here's what I've tried so far: 1. Tried a different phone. 2. Deleted the profile and rebuilt it. Same issue...

So thank you all for your posts. It gives me something to work with. However I also discovered the info below on Google's help site. Would it have anything to do with what I'm experiencing? To create an SPF record for a domain: Log in to the administrative console for your domain. Locate the...

Ok so I have some customers using Google now to host their email. They have an IP Office with voicemail Pro release 9.1.4 and can't get it to send their voicemails to their emails accounts hosted by google. I'm using the IP address of the VMPro server as the domain. I've tried both 465 and 587...

Will the 9040 wireless units work with IP Office release 9.1? I don't see them mentioned anywhere in the new documentation....

Telecomboy so HOW do I program those features?

Is it possible to program any of the speed dial buttons on the D160 as quick access to features like Park and Park Retrieval? I've tried with no success...

Actually if you look at page 28 of the 9.1 install guide they SHOULD work. Take a look at the attached page from that doc. http://files.engineering.com/getfile.aspx?folder=238d1b1b-f16b-4b47-9907-bd3622865c25&file=ip500v2_installation_IP400Mods.pdf

Ok, so has anybody been able to get an old external PHONE 8V2 to work on an IP Office 500v2 running release 9.1? It's running on a 500v2 on release 8.1 but want to make sure before I upgrade to 9.1. Thanks.

I was trying to upgrade an IP Office 500v2 from 9.1.1 to 9.1.3 and only some of the files upgraded. It's the oddest thing. Hopefully somebody can shed light on it. Details are in the attached picture. I normally see this when a bad password is entered upon upgrading but if that were the case...

Perfect. Worked like a champ. Thank you.

I have a customer with an IP Office 500v2 running release 6 that wants to change out the on-hold music. The file is the correct format but all the files on the SD card are greyed out and unable to be copied, pasted, altered, etc. I'm logged in as the security admin. I know I can do a...

Ok, so I'm configuring a 9621G as a VPN phone on an IPO 9.0. The settings are all there but the problem is that when it starts to connect I can't see the whole screen because the virtual keyboard pops up when it's time to enter the password. How do I make this go away? The red x doesn't work...

Thank you for the response. But where do I add this "NO_USER" shortcode? Do you have some screen shots I can follow? Thanks again

I just tried to upgrade an IP Office 500v1 from software 4.2 to 8.0(61) and after the upgrade all the 5400 series phones say "system incompatibility" on their screens. I don't want to proceed onto 9.x until I get this resolved. My TFTP server, HTTP Server and Manager IP address are that of the...

I have a customer with one specific user on the One X Portal who shows up as having their phone in a "ringing" state on everybody elses portal. We've restarted this guys phone, logged him out of the portal and logged him back in, the works. Any ideas? It's IP Office rls. 9.0.300.941 on an IP...