Avaya 5410 & 5420 phones show "system incompatiblity" after upgrade 1

[djkoby]

I just tried to upgrade an IP Office 500v1 from software 4.2 to 8.0(61) and after the upgrade all the 5400 series phones say "system incompatibility" on their screens.
I don't want to proceed onto 9.x until I get this resolved.
My TFTP server, HTTP Server and Manager IP address are that of the machine I'm running the Manager software on.
Any ideas here? All phones are on DS8 modules in the main control unit.

 

[Westi]

if they boot it will show on the top their firmware release, it can be 2.0 or 5.0 or 6.0, it could be that the 2.0 is not compatible

If it is 2.0 then you need to get the phones to upgrade by adding the NoUser shortcode Allow_5410_Upgrades to the system (check in help file for proper spelling) then it should upgrade the sets but make sure you allow TFTP in the Manager under preferences


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[djkoby]

Thank you for the response. But where do I add this "NO_USER" shortcode? Do you have some screen shots I can follow? Thanks again

 

[Westi]

It is in the "NoUser" the SourceNumbers tab (sorry not the shortcodes), the correct entry is ALLOW_5410_UPGRADES

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[djkoby]

Perfect. Worked like a champ. Thank you.

 

[smokinjoe2938]

have some pink west

 

[Westi]

thank you smokinjoe, I sure can use any pink coming my way as I seem to fall behind

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter