Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
Metrics for Technical Support
Hi Susheel777: I have some experience in the management of a technical support group. I think it is important to have an SLA, or Service Level Agreement, which will quantify the support duties. You set target turn around times on sets and subsets of activities, and measure success againt this...- aspenc
- Post #6
- Forum: Enterprise Management
-
Splash Screen
HI In order to stop the splash screen from appearing, go to Tools - Options - Startup. Uncheck the box that says Show the Welcome to Impromptu dialogue box. Thats it!- aspenc
- Post #2
- Forum: Cognos solutions
-
Getting PowerCubes on the net
Check out the Cognos Web Site www.cognos.com They have products the Web including Impromptu. Not sure of the costs, but the Cognos Portal service claims to have a single Web based point of access to BI content. You might also look at PowerHouse for the Web. Cheers! ::-)- aspenc
- Post #2
- Forum: Cognos solutions
-
Using Citrix metaframe with odbc
Hi Not sure about Lotus Notes, but, I know I have had an issue with running Cognos BI products on Citrix Metaframe. This also involves an ODBC connection as we are using a Progress Database. I have found the knowledge base for Cognos to be good, so you might check the Lotus Notes one to see if...- aspenc
- Post #2
- Forum: O/S Other general discussion
