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Thank you all for your help. x11tech, thats for the link to the nortel documentation. It is difficult to find documentation when it comes to PBXs.

thanks Stanley. Two questions: Does it route to the LDN or to 0 by default Also is there any documentation I can read to expand my knowledge on this that you know of..

Hello, We have a COT line comming into our system and I can seem to find how the line gets routed to reception. Line is cross connected to an Universal trunk card. It has a route build and one trunk member. What I cant figure out is how does it know to round to reception. Any help will be...

Good job man... I took my test over the weekend an got 847.. now i have to study hard again for the new exam...

Qwest is making me fill this form out... can you guys help me out... Basically what I want is a PRI... thanks in advance. Qwest 5ESS – Primary Rate Services Voice and Data Complex Translations Form Email form to Complex Translation – USE ONE FORM PER TRUNK GROUP Customer Name: ????? Address...

Thanks for you input John, Here is how my RLI entry looks like on Switch B (were I want the call to go out from to the PSTN. If I change the FRL to 0 the Switch A is able to call to the PSTN using switch Bs LD and Local PRIs. My question is if I make this change what am I affecting? How is my...

If I change the tgar of the trunk I want the calls to route out of to the PSTN will I have to change all the NPA rli ? If I change my NXX and NPA to an RLI 0, Im able to route the call...

Thanks Rix, How would I accomplished that. WHat changes will I need to make on the Option 11 side?

How do I go about allowing Side A dial (opt 81) local, long distance and international through a point to point to Side B (OPT11). What changes do I need to make to our routing tables to accomplish this. Thank you in advance.

How do I go about allowing Side A dial (opt 81) local, long distance and international through a point to point to Side B (OPT11). What changes do I need to make to our routing tables to accomplish this. Thank you in advance.

Thank you guys no package 305...any suggestion on what do to next with our doing a software upgrade?

thanks for the reply Ron... I removed the loop this morning with out any issues..

I have a loop configured on CEQU that we no longer need and would like to deleted. What LD do I need to go into to make this happen since LD 17 will only allow me to make changes to the CEQU. Thank you

thanks john, we are in release 25 on our 81.

We are on the process of migrating over to Cisco Call Manager and I was wondering if you guys can tell me which Package to I need to us ISGF on the Nortel side. If I cant use ISGF how else can I integrate the two system together. Thank you.

I was just resently giving a database that that has some links to a OBDC source. Is there a way that I can view where this table is link to? Right now the link doesnt work.

Thank you guys I'll give methods a try and see which works best for us. Also what are you guys using to sort out the data?

Can someone guide me on setting up a pc with procomm to collect and capture records. I already have the tty set up for cdr record output.

thanks john, My ifdn 6350 is an acd dn with a ncfw to a scr here is how I have that acd programmed. If I call 6350 directly, I get to 6349 where I want to reach. Anything else that Im missing? TYPE ACD CUST 0 ACDN 6350 MWC NO DSAC NO MAXP 1 SDNB NO NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT...

Im on the process of rolling out an acd environment for 5 users. What I cant get the acd queue to do is route the caller to and alternative scr key on a 2216 when all agents are busy or are in msby mode. Here is my ACD Queue Conf. TYPE ACD CUST 0 ACDN 6150 MWC NO DSAC NO MAXP 5 SDNB NO BSCW...