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Would it be possible to upload it to Dropbox or something like that?

Who doesn't allow you to send over this version?

Hi Guys, Just wondering has anyone got a copy of Phone Manager 4.1.14? Looking this specific version. Thanks

Would anyone know where I could get the IP Softphone 2050 Version 2.01.0255 Software. Looking to install this on a Windows 7 PC connecting to a BCM400 Version 4.0. The softphone 2050 Version 3 & 4 require a licensed server and license so hoping to get 2.01.0255. Thanks

Just wondering did anyone have any luck splitting the SMDR feed from the Avaya IP Office 500 to 2 separate devices. We now have 4 customers which all have call recorders and call loggers both requiring the SMDR feed from the Avaya. I know other people are having the same problem as per this...

Upgraded a BCM 450 Release 1 to Release 6. Applied all the latest Release 6 patches. However we now seem to have no new voicemail notification. No message light or "Message for You" on the screen. New messages are being left since the upgrade and can be retrieved by logging into the voicemail...

I ended up making some process by uninstalling everything (CCR, SQL, .NET etc) and re installing. I now have everything working apart from the reports. The reports will not work at all! I am missing the 6 icons along the top to select what type of report to run. None of the interactive buttons...

Hi there, I installed Avaya CCR and everything was working 100% , stats, reports wallboards. 3 days later I now find if web browse to the Ipaddress/CCRWebClient/ I get an error message saying "An unexpected error occurred which has been logged. Please report this error to your IPOCCR...

I have an issue with Reporting for Contact Center on a BCM50 release 3. Checking both the "Real Time - Agent Detail Stats" and running a "Agent Profile by Agent" report. In the morning calls made and recieved by each agent match up between the real time and reports. However something happens...

Thanks, I cant seem to find the IPBS[3.2.8] firmware. I do have the IPBS[3.3.11] firmware which is running sucessfully on one of our other sites. If a roll back the firmware will I loose the config? Will I have to set the whole DECT back up again? Also is it ok to have IPBS[3.3.11]...

Dave, I have the same problem with random one way speech issues on incoming calls. It only happens on DECT handsets and isnt a QOS / network issue. This only seems to occur on day 3 , where the memory usage is very high (the last day before the Cell reboots). Just wondering what firmware did...

1 x Master Cell = Normal 8 Channel Cell 3 x Slave Cells = Compact 4 Channel Cell 13 DECT Users Provisioning is used.

IP 500 V2 Release 7 with DECT R4. Master Cell & 3 Slave Cells. All IPBS[4.1.30], Bootcode[4.1.30]. The memory usage of the Master Cell continually increases at a constant rate even during the night when no one is using DECT. Every 3 days it gets to the point where the Master Cell will error...

Hi there, I was hoping someone can help me understand the port allocation of Bus 1 on a BCM 400 Release 4.0. I understand the DSP resource calculations etc but not sure how you achieve 50 ip phones when you only have 30 ports per bus. I think you can have roughly 50 ip phones on a 2 /6 split...

Thanks for your help. I will check the packages. Is there any special parameters I need to change to enable it to play music on hold when being blind transferred? I need to double check this when im next onsite but I think at the moment callers put on hold hear music but callers who are blind...

Hi there, On a 5.5 system I am looking to get music on hold to play to people queuing at an ACD group. The problem is I dont have a Miran card so cant set up any RAN announcement routes and I think the deal is you have to play a first RAN announcement before the music will kick in. I have...

There are IP phones on these sites but i was testing it internally from an analogue phone. Internally the music on hold is perfect which I assume confirms that the file is in the right format. Its just all external calls that the music on hold is really poor. There are no other call quality...

Hi Guys, I have loaded a music on hold file to a couple of IP 500 systems. However on both systems the quality is great when checked using a short code or tested internally but is really poor quality when an external caller is put on hold. The file is in the correct format. Both sets of...

Hi there, Just installed a BCM 450 with 3 x DSM32 and 1 x DTM. I have found that on all internal calls when the call is answered there is a loud clicking noise before they start talking. After that the quality of speech is fine. External calls seem not to have this click. I tried calling in...