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Can someone try this that has dr5 software and see if Feature 986 is listed? Our's only goes up to Feature 985. And if yours shows 986 what Star Talk you have and the version. Thanks in advance!

I can transfer calls if they are on the phone but U only have like 1 second to hit join cause if I don't it says cancel, retry, then 258 hung up. Their's no way my receptionist can hit the button that fast.

Doing a feature 985 does bring up 258.

Is resetting by unplugging everything? I did that this morning and the receptionist phone & the cap module all flashed and came back w/the same problems. Or did I not reset all what you have said? Thanks.

Nope we're using Feature 70

nevermind on the cap assignment

One other thing I noticed different. Under miscellaneous, cap assignment. before we had nothing, now we have 221. (thats our front desk extension).

What about this. - Before we did the update under configuration and call handling, DRT to Prime was Yes and now its No. Could that make a difference?

Oh darn, they were set up correctly. Ext 258 is star talk voice mail. It shows HF answerback as N (no). Is this right? Just trying to find something different.

I'm pretty sure but how can I double check?

The # is NT5B25DK-93-U Modular 8X24 DR5.1

We tried transferring by dialing their ext and the same thing happens. The only time we see the word join is if they are not on the phone. Its the weirdest thing.

On that option their is no join. (only if they are off the phone). The other options you had mentioned are set up correctly. Any other thoughts?

We just upgraded over the weekend from dr3 to dr5. We have star talk 2.0. For some reason, if someone is one their phone and we try to transfer a call to them (by feature 70 and pressing their autodial button) the display will say "cancel, retry join" -real fast and then say 258...