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  1. Bobsaget58

    6.0 IPO Voicemail to email issue

    Hello All, I am having an issue with my voicemail to email settings. I have switched from office 365 to an exchange 2010 server onsite. I am using port 25 unauthenticated. My SMTP for alarming works just fine. My voicemail to email does not. I did a telnet test and successfully relayed...
  2. Bobsaget58

    Music onhold does not work

    Are you using the internal music on hold, or an external 3rd party product? Thanks!
  3. Bobsaget58

    Moving a Virtual SE from a server to another

    IamaSherpa, I have done this before. Are you going to be using Vmotion? I didn't have that luxury when I made my move. The VM version of server edition generates it's SID based on location, IP addressing and some other factors. So you'll have to generate some new licenses through Avaya.
  4. Bobsaget58

    Chaning IP Office Voicemail IP on an Expansion Unit (Server Edition)

    It is though. I have the h.323 line set correctly. But the centralized voicemail address is still showing as the 10.75.9.50 address. It should be 10.0.25.5 and it's greyed out, so I can't change it.
  5. Bobsaget58

    Chaning IP Office Voicemail IP on an Expansion Unit (Server Edition)

    Pepp77, I have a primary server that is 10.0.25.5. The expansion is 10.0.25.10. In the programming, the expansion is pointed at 10.75.9.50 (which used to be a primary). I need to point the expansion to the now current primary server. It's greyed out. Thanks.
  6. Bobsaget58

    Chaning IP Office Voicemail IP on an Expansion Unit (Server Edition)

    Hello, I'm looking to change the voicemail IP address on an expansion unit. It is currently greyed out. I would truly appreciate any advice. Thanks!
  7. Bobsaget58

    IP Office 9.0 Voicemail Pro issue

    Hello fellow Tek-Tippers. I have an IP office that's been having some strange issues, specifically with the voicemail. When a user hits a voicemail, they get "The user's voicemail box is full, unable to leave a message." When the user, who's voicemail box is apparently full, goes to check...
  8. Bobsaget58

    Voicemail Pro Issues

    Ok. So basically you have your incoming DID, The destination is setup to go to shortcode 7967 (voicemail node). The phone number field is also 7967. Jump over to voicemail pro, short code 7967 has a go to command to a module called "Incoming". You hear a greeting and then calls get dropped...
  9. Bobsaget58

    Voicemail Pro Issues

    I have been having a major issue for the last day. I have an IP Office 9.0.3 with voicemail pro. The current call flow starts by going to a shortcode that goes to a voicemail node short code. In voicemail pro the shortcode routes to a module. Every call into this call-flow rings the system...
  10. Bobsaget58

    IA 770 VM Software Alarm

    The only problem with that doc is that it talks about a CM Template. I am running 5.2.1 with this system. So there is no CM template. I'm at a loss here. Thanks.
  11. Bobsaget58

    IA 770 VM Software Alarm

    Ok so I was able to do a full reboot of the system. The original 204 event went away. But now I have SOFTWARE VM ID 602. Any ideas? Thanks!
  12. Bobsaget58

    IA 770 VM Software Alarm

    I tried stopping and starting the messaging. I was able to clear the alarm and then about 10 minutes later it came back up. Are you proposing a full system reboot? Thanks, BobSaget58
  13. Bobsaget58

    IA 770 VM Software Alarm

    Hello Tek Tippers. I have an IA 770 with a VM Software alarm at the moment. The event ID is 204, which from some basic documentation claims that "An INTUITY AUDIX process failed during operation. The system might be providing limited INTUITY AUDIX service." Where should I start here? The...
  14. Bobsaget58

    Taking the AT4 out of a Combo card and putting it in a phone 8.

    Is this possible. We have a bad atm on a phone8. can I take the atm off the phone8 and use one from a combo card? Thanks!
  15. Bobsaget58

    IP Office using Windows 7

    Ok. So I have a customer that is running an IP Office 3.1 with an IP406. They have voicemail Pro and they are using a Windows XP machine for a server. They want to upgrade the server to Windows 7. What would be required on the IP office side to run windows 7 with no issues? Would they need...
  16. Bobsaget58

    Newbie here and I have a few questions. More inside.

    I was hired by a telecom company. I have background in sound engineering but none in IP Telephony. I have a job as a troubleshooting engineer specifically for IP Office. I am reading the manuals every day and am starting to realize I need some more knowledge in telecom and telephony in...

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