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Thank you very much. We are planning to move to a more modern phone system in the next year or two. Whatever system we choose will most likely have "single-number reach" capability, so I think that I will just tell the user that what she wants is on the horizon.

A user has asked for the ability to forward incoming calls to her cell phone. I have figured out how to do that. However, she also asked for a caller to be sent to her internal voice mailbox if she does not answer her cell phone when a call is forwarded there. I am a novice, but I assume that...

I just tested your suggestions and the forwarding works as expected! You've both been very helpful. I really appreciate it.

StanleySteamer, I've attached a screen shot. Can you tell me whether or not I'm in the right place?http://files.engineering.com/getfile.aspx?folder=9d7a2605-b0d8-45d9-899d-c61c775e4817&file=sfa.png

Thank you! The value of FDN for most of our phones is 4224, which is the extension people use to access voice mail. If I change the value from 4224 to 4902, what happens when neither person answers an incoming call?

The responsibility of maintaining a Nortel CS1000 was recently bequeathed unto me, and I know next to nothing about phone systems. I was asked to allow calls to extension 4956 to ring on extension 4902 if the person at extension 4956 does not answer. I interpreted this as a request for a hunt...