Associating phones with hunt group 2

[destrucity]

The responsibility of maintaining a Nortel CS1000 was recently bequeathed unto me, and I know next to nothing about phone systems.

I was asked to allow calls to extension 4956 to ring on extension 4902 if the person at extension 4956 does not answer. I interpreted this as a request for a hunt group. Please correct me if I'm wrong.

I read some documentation, and what I have done is listed below. The hunt group works as expected if I call extension 2001, the pilot DN for the hunt group. How do I get it to work when someone calls extension 4956?


1. Find an unused extension. This extension will be used as the pilot DN for the new hunt group.

>ld 20

PT0000
REQ: prt
TYPE: ludn
CUST 0
DN <press Enter key>

CUSTOMER 00 - UNUSED DNS:
2001 2002 2003 2004 2005 2006 2007 2008 2009 201
202 203 204 205 206 207 208 209 2116 2117
2118 2119 212 213 214 215 216 217 218 219
2216 2217 2218 2219 222 2230 2231 2232 2234 2235
2236 2237 2238 2239 224 225 226 227 228 229
23 24 25 26 27 2802 2803 2804 2805 2806
2807 2808 2809 281 282 283 284 285 286 287
288 289 2900 2909 291 292 293 294 295 296
297 298 299 3000 3003 30040 3004100 3004101 3004103 3004111
3004113 3004114 3004116 3004119 3004136 3004141 3004145 3004154 3004155 3004156
3004157 3004158 3004159 3004160 3004161 3004162 3004163 3004164 3004165 3004167
3004170 3004176 3004177 3004178 3004181 3004183 3004186 3004191 3004192 3004195
3004196 3004197 3004198 3004204 3004208 3004217 3004218 3004219 3004220 3004221
3004222 3004223 3004224 3004226 3004227 3004228 3004229 3004232 3004244 3004247
3004248 3004249 3004253 3004254 3004255 3004256 3004257 3004258 3004259 3004263
3004276 3004277 3004278 3004281 3004282 3004283 3004284 3004285 3004286 3004287
3004288 3004289 3004292 3004293 3004294 3004295 3004296 3004297 3004298 3004305
3004308 3004309 3004316 3004318 3004331 3004336 3004363 3004364 3004368 3004369
3004370 3004371 3004372 3004373 3004374 3004376 3004377 3004378 3004382 3004390
3004391 3004392 3004393 3004394 3004395 3004396 3004399 300440 300441 300442
300443 300444 3004450 3004451 3004452 3004453 3004454 3004455 3004456 3004458
3004459 300446 300447 300448 300449 3004501 3004511 3004539 3004557 3004559
3004572 3004577 3004578 3004589 3004590 3004595 3004596 3004598 3004599 30046
30047 30048 3004900 3004904 3004917 3004919 3004926 3004931 3004932 3004933
3004934 3004935 3004936 3004937 3004939 3004945 3004946 3004950 3004952 3004954
3004967 3004972 3004980 3004988 3004989 3004990 3004991 3004996 3005 3006
3007 3008 3009 301 302 303 304 305 306 307
308 309 32 330 331 332 3330 3331 3332 3334
3335 3336 3337 3338 3339 334 335 336 337 338
339 34 35 36 37 38 39 4001 4002 4003
4005 4006 4007 4008 4009 401 402 403 404 405
406 407 408 409 4103 4113 4114 4116 4119 4154
4155 4156 4157 4158 4160 4161 4162 4163 4164 4165
4167 4177 4178 4183 4186 4218 4219 4220 4228 4232
4248 4249 4253 4254 4255 4256 4257 4258 4259 4282
4283 4284 4285 4286 4287 4288 4336 4377 4382 4390
4391 4392 4393 4394 4395 4396 440 441 442 443
4441 4442 4443 4445 4446 4447 4448 4449 445 446
447 448 449 4511 4589 4595 4607 4608 4609 461
462 463 464 465 466 467 468 469 47 48
4931 4932 4933 4934 4935 4936 4937 4939 4945 4946
4950 50 51 52 53 54 5501 5502 5503 5504
5505 5506 5507 5508 5509 551 552 553 554 555
556 557 558 559 56 57 58 59 6 7
8001 8002 8003 8004 8005 8006 8007 8008 8009 801
802 803 804 805 806 807 808 809 81 82
83 84 85 86 87 88 89 #0 #5 #6
-#7 #8 #9


2. View list of hunt groups to determine next available list number.

>ld 20

PT0000
REQ: prt
TYPE: ght
LSNO <press Enter key>

GHLN 0901
TYPE GHT
CUST 0

PLDN 4601
DNSZ 16
SIZE 5
STOR 0 4329
STOR 1 4335
STOR 2 4224
STOR 3
STOR 4

GHLN 0902
TYPE GHT
CUST 0

PLDN 4602
DNSZ 16
SIZE 5
STOR 0 4536
STOR 1
STOR 2 4224
STOR 3
STOR 4

GHLN 0903
TYPE GHT
CUST 0

PLDN 4603
DNSZ 16
SIZE 5
STOR 0 4550
STOR 1 4551
STOR 2 4224
STOR 3
STOR 4

GHLN 0904
TYPE GHT
CUST 0

PLDN 4604
DNSZ 16
SIZE 5
STOR 0 4337
STOR 1 4313
STOR 2 4338
STOR 3 4224
STOR 4

GHLN 0905
TYPE GHT
CUST 0

PLDN 0
DNSZ 16
SIZE 5
STOR 0 4606
STOR 1 4329
STOR 2 4355
STOR 3 4537
STOR 4 4224


3. Create new hunt group. I decided to use list number 0906 and pilot DN 2001.

>ld 18
SCL000
MEM AVAIL: (U/P): 98426396 USED U P: 4933370 292583 TOT: 103652349
DISK SPACE NEEDED: 451 KBYTES
REQ new
TYPE ght
LSNO 0906
CUST 0
DNSZ 4
SIZE 5
WRT (ADDS: MEM: 12 DISK: 0.0)
STOR 0 4956
WRT
STOR 1 4902
WRT
STOR 2 4224 [voice mail]
WRT ****



4. Associate hunt group with list and set properties of hunt group.

>ld 57
FFC000
MEM AVAIL: (U/P): 98426271 USED U P: 4933433 292645 TOT: 103652349
DISK SPACE NEEDED: 451 KBYTES
REQ chg
TYPE ffc
CUST 0
FFCT
CODE pldn
PLDN 2001
USE gpht
LSNO 0906
HTYP lin
CFWI no
MQUE all
PLDN <press Enter key>
CODE <press Enter key>

MEM AVAIL: (U/P): 98426197 USED U P: 4933433 292719 TOT: 103652349
DISK SPACE NEEDED: 451 KBYTES
REQ end

 

[KCFLHRC]

You wouldn't want a hunt group. Just set the FDN on 4596 to FDN to 4902. And ask for a raise. FDN= forward no answer

 

[destrucity]

Thank you!

The value of FDN for most of our phones is 4224, which is the extension people use to access voice mail. If I change the value from 4224 to 4902, what happens when neither person answers an incoming call?

 

[StanleySteamer]

You need to program 4902 with CLS SFA for Second Level Call Forward No Answer.
If neither 4596 or 4902 answer then it will go to the mailbox for the dialed number (4596) assuming you have CallPilot.

 

[KCFLHRC]

Listen to Stanley

 

[destrucity]

StanleySteamer, I've attached a screen shot. Can you tell me whether or not I'm in the right place?

 

[StanleySteamer]

Yes that's the Element Manager equivalent of CLS SFA.

 

[destrucity]

I just tested your suggestions and the forwarding works as expected! You've both been very helpful. I really appreciate it.