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Haven't had any experience with this happening on XP. Only tried on 2000. I don't think the entire OS would have to be reinstalled. We are using version 4.0.1.18 with a few people running 4.0.3.2. Did you remove the TCP/IP networking protocol, reboot, reinstall, reboot?

The fix that worked for us (would be interested to know if it works for you...) Restart computer in safe mode. Log on as local admin Double click Avaya IP Agent wait for the error message, exit and reboot into normal OS. Try to log into the phone again. If that still does not work, remove...

Looks like it may be network related. We received the computer back in the office and restarted it in safe mode, opened the phone and received a network realted message. Then we rebooted in normal mode and the phone worked. I am still waiting on the other computer to arrive. I will try the...

I am showing IP_Agent 4 for the license. Using Telecommuter and using Cisco VPN client for the virtual agents. This problem just happened all of a sudden, agents worked fine Friday and no changes to the network were made. Thank you for the help!

I thought that the phone did not operate without the iClarity program? We are using telecommuter with Phantom ID's...I was under the impression that this was VoIP. We do not use headsets connected to the computer, we have the Avaya PBX call back the virtual agents on their home phone and the...

Tell me about it. I have a ticket open with tier 4 support and they said it was becasue there was not a sound card installed. WRONG! :) According to them, they will have to write a new release to correct the problem.

We purchased version 4 when we cutover to Avaya so that is not an issue. I have approx 300 computers in the office that are working properly and approx 200 at home agents who use the software. The upgrade was a patch from Avaya applied to version 4.

That did the trick, thank you!

One of the computers has a sound card installed, the other does not. They worked fine up until Saturday and then I had problems. I have seen the problem before and uninstalling/reinstalling usually fixed it, but it didn't work this time. The headset they use is connected to their home phone line.

Is it possible to have the voicemail indicator light show up for 2 extensions on 1 phone? Here is how this phone is setup... 6408D+ phone with a station ID programmed in the phone and VM indicator light working. Also have 1 bridged appearance for a second station ID programmed on the phone...

I have 2 at home agents that are unable to get into their IP soft phones. They are upgraded to version 4.0.3.2 per Avaya, using telecommuter, and everytime they open the phones the receive the follwing error message: "IP Agent was unable to start the Avaya iClarity IP Audio Program. Please...

Try checking out the dialing properties on the computer under Control Panel. Make sure that you have the correct area code according to where the switch is located and check to see if you have 9 or 1 entered in there for outgoing calls. If it is built in the dialing properties then you don't...