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Harani, We have done somthing similar to what you are looking for. Our IT service desk for multiple clients, we have 30+ toll free lines, each needing their own service alert message to only play if there was an outage. I looked at the MIRAN option, however, I could not play the same message for...

Thank you so much, that worked. You're Awesome!

Local numbers work fine, only if I put a long distance number in. Is there anyone that can assist me in changing the sytem to allow the vector to send the call to a toll free line.

I checked the "display events" and the only error on the screen is Error type 50, route to step failed.

PBX is a Definity G3si release 8.2 I have a need to configure a vector to route calls based on TOD to another centre's 800#. When I test the line, all I get is a fast busy. I need this working by Monday, any assistance would be greatly appreciated.

Switch Type is a Definity G3si, voicemail is Audix 4.4. Agent Set types Call Master 3 & 4 I currently have 47 agent sets configured with multiple appearances of aut-msg-wt keys for their queue mailboxes. There are 32 agents each displaying 7 queue mailboxes. 15 other agents each displaying 2...

I was able to figure this one out. It is working now.

I have one agent set that cannot dial long distance. The agent set is configured exactly the same as all the others. I removed the set and duplicated another set that is able to dial long distance. Still it will not dial LD. I replaced the physical set. Any ideas would be greatly appreciated.

I have a group mailbox that the subscribers would like to have remotely notify their on-call cell phone 24/7. Is this possible in 4.4.

I have several toll free numbers sharing a route on the PBX. I would like to create a bottleneck at the CDN level if at all possible. My goal is to ensure that one toll free number does not use up all the channels. I do have Meridian Opt 61C r25.4, with Symposium 4.2. I know how to design a...

I did have to create a new login ID on the PBX for the BCMS to connect to. Do you think that this problem may be related to a permissions of the login ID? I thought I set it up identical to the original, but maybe not.

Installed BCMS Vu software onto new hard drive. Setup configuration same as before. Tested the connection to the PBX. I can get connected successfully, however, receive the following error message: You hav agents log in enabled but not validated. BCMS Vu does not support this configuration.

Thank you RVstew, that was exactly the problem. There was an old old 3Com switch that actually doesn't have the ability to turn the spanning-tree off. I was able to move the IP sets to a different IP segment, downloaded the new firmware successfully and returned the set back to its original...

I have an agent setup on a i2004, the set was unplugged and when it was plugged back in the display said it was downloading the firmware - - that was 5 days ago now. Any ideas on how to resolve this?

I have an ITG 3.0 line side card with i2002 phone sets. I have had a rash of sets going bad, when the user goes to answer their phone with the line key or handsfree the set will drop the call. Has anyone heard of this problem before? Thank you in advance.

Have 30 agents, can assign 15 to partition unable to assign the remaining 15. error message "partition properties could not be updated

Our Meridian 2250 Console is displaying the following this morning: E IDLE Not sure if this indicates a problem. I've had the operator go on/off nights. The E remains. I've checked my switch, everything is normal. I have searched through this web site and the Nortel documentation. Is...

We are dialing the correct number. The modem does ring at the other end, however, it will not connect and comes back "no answer". John, you mentioned that you had to power cycle a seb. How do you do that? Can it be done from OTM as well as procomm?

There are 3 PCs that try to connect from my office. I have tried to connect manually in OTM and Procomm. I just tried again with hyper terminal, same thing - - no answer. The local maint provider connects to the same SEB modem and connects the first try every time. If I call from my phone, it...

Procomm is setup for a 30 second timeout, not sure with OTM. Still, even with the 30 second timeout it still takes multiple attempts to connect. Procomm current call progress window is as follows dialing call call proceeding call disconnected disconnected: no answer