Thanks for the response, I have a question
If i use "go to step x if oldest call waiting in skill x pri l > 360." it works for the call that has been in the queue for more than 360 mins or it works for the new calls before get in the queue?
What I want to do is to replace the step 13 with the time that the call has been waiting, instead of the steps
- Variable D is a Stepcount
01 wait-time 0 secs hearing silence
02 goto step 20 if holiday in table 4
03 goto step 20 if if service-hours...
Hello! this is my first thread, does somebody knows how to redirect a call after it been waiting for x time.
For example, I want the call to be redirect to the voicemail after it been waiting for 5 minutes in the queue.
thanks! Nat
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