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What is the operating system? Have you tried new tapes? Retensioning tapes? What software are you using? What drivers are installed? What is the SCSI Controller and SCSI ID this is set to? Sony also makes a Tape Utility that will test your drive...

There is only one firmware upgrade for the SDT-9000 provided by Sony. The last two letters of the model number are for marketing purposes only. (IE the SDT-9000/BM is bundled with a Bezel and a Manual) Here is the webpage link for the firmware upgrade for the SDT-9000...

Did you make sure that the Veritas' drivers were installed for the tape drive? Did you try retensioning the tapes? This is not normally a software related issue and the software can usually be updated. Here is Veritas' webpage pertaining to these errors...

Sony offers the drivers for the use with the operating systems native back up only. The only time you would use the Sony drivers is if you are using the Windows BackUp. Here is the webpage to obtain the drivers: http://sony.storagesupport.com/ For all other back up you would use the software...

This depends on the software that you are using as this operation is software prompted. If you are using Windows native back-up you would "prepare the tape" in RSM, like with Veritas Back up Exec you would also do this WITHIN the software. "Astra non mentiuntur"

I would definetly trying a cleaning tape NUMEROUS times and upgrade the Back Up Exec softare. Have you retensioned the tapes? "Astra non mentiuntur"

Pedrovasc: Yes, the Sony SDT-9000 is compatible with Veritas software and it has been tested and verified by Veritas themselves. Here is their webpage: http://support.veritas.com/dsl/lists/device_ddProduct_BEWNT_media_all_prod1_NT9.htm This is a GREAT software and very commonly used...

IDE/ATAPI interfaces are more user friendly and becoming more popular for CDRom, CDRW, DVDRom, and DVDRW drives. Sony actually has a tape drive out now that has an IDE/ATPI interface. The difference? Speed really and that's about it. IDE/ATPI like I said is more user friendly and easier to...

GusBrown: Why are you trying to connect this to a laptop? Tape drives are high power devices! I'm sure that you have already corrected this problem but I jsut thought I would pass it on that the Adpatec 29160 is a great SCSI controller out right now! You need to read the fine lines when...

Mantislee: You can take a look at Sony's presales website: http://www.storagebysony.com/ This sight is VERY helpful! Technome: None of the Sony storage devices are supported on a RAID controller!!!!!!!!!!!!!!! Just an FYI. "Astra non mentiuntur"

For KenScoville: It does seem odd that all 3 drives would go bad at the same time. Did you ever call in to tech support to troubleshoot with them on this issue or take advantage of their 24 hour swap program? This issue is normally due to the software itself or the back up tapes you are...

You can take a look at Sony's presales website: http://www.storagebysony.com/ This is pretty helpful! Also, make yourself aware of OEM products. When you purchase OEM products, they may look and seem like the original product but you will not get the full warranty capabilities of a VAPD (Value...

Laurieboo, You can purchase the software disc by calling into Sony tech support Mon.-Sat. 8-8 Central Standard Time at 800-588-3847. This disc is $39.90 and payable by Visa or MasterCard. However, the only thing off that disc that you might want would be the drivers, the software is not...

Here is a link for a download for this error message: http://www.microsoft.com/downloads/details.aspx?familyid=776E1F61-0C9D-43AC-9936-49154995F596&displaylang=en Also try removing all of the files in C:/ windows/system32/NtmsData" directory.