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I upgraded an IP Office SOE to Version 4.0(07) from 4.0 (05) and now my 5410 & 5420 phones say "Please Wait" they show version 2.00 and 4.00 firmware respectively. One of the phones caught my eye just before I rebooted the IP Office (Hard boot)and it showed something along the lines of...

Ok - I will check the synchronised option and see if I still have it check marked. However, "Intrigrant" mentioned that I should not use the $ACD option. If this is the case then on a "Time-Out" should I just use a transfer action back to get back to the Queue? I assume that since the start...

Thanks for all your input! I am running on version 4.0 of IPO. I did what "TheProvider" had said using the $ACD to transfer back to the queue and that works perfectly however the system does not respond to any DTMF tones even though I have it set to allow interruptions. So a quick recap is as...

I thought everything was simple! I can get the system to use the Queued & Still Queued settings but I would like the system to do the following: 1. Caller calls the main number and if the main hunt group is busy it goes to the queued message. I want my message to say "Hello you have reached...

Does anyone have some sample VM Pro configurations wherein a caller is placed in queue, gets the 1st queue message and is given the option to press certain keys to transfer themselves prior to getting the Still queued message. After the queued message is heard they would once again be given the...

Can you ellaborate on the "VM Off" short code. Not sure what this might be however it is a direct dial right from the main auto-attendant menu to the persons extension. Even if I attempt to dial by last name from the main menu it does not work - or if I use my custom directory which is a direct...

I have a Small Office Edition that I upgraded to 4.0 along with VM Pro and I have a lot of inconsistencies with a couple of extensions. For some reason I have a couple of users that need to keep their DND button "ON" in order for calls to go to their voicemail otherwise a caller will just hear...

Does anyone have a streamlined document on how to configure a 100R just for voice between (2) sites. I have worked with Magix for quite some time but have never implemented a site to site integration between 2 Magix systems using INA.

What exactly can the IPO provide for caller ID information on a PRI? I know that the digits can be maniplulated to reflect whatever you want as far as the number is concerned but can the IPO provide name information? For example, lets say that I have extension 3301 and the name on the extension...

After upgrading to 4.0 (system & voicemail PRO) every once in a while I will receive a notice from either a user or customer that says that when they attempt to dial an extension (usually from our main auto-attendant) it will just ring and ring and ring!!! The phone is covered by voicemail. The...

Answered my own question!! You must be in the "ONLINE" mode of the client in order to have the option to choose an extension. If you are in off-line mode the only option available to you is PC/Multimedia.

I'm still in my testing phase of 4.0 and noticed that when I went to modify a WAV file that I no longer had the option to choose an extension for recording. When you open the WAV Editor the only option that was selectable is "PC/Multimedia". Then after stopping an restarting the VM Pro Client a...

They sent me a file called "yakfw.sysa_dl" which contains the patch. The upgrade is to the IPTABLES component and reads version 8.5 build 0000

I have a SOE 4.0 that I recently upgraded (along with VM Pro) and every once in a while some users mailboxes will not answer. The only solution is to reboot the VM Pro server or (in this most recent case) I rebooted teh IPO and the problem goes away. Very inconsistent results with 4.0 VM. This...

They sent me "yakfw.sysa_dl" (roughly 13 MB) which included a patch for the "IPTABLES" component which was released on Thursday October 12 and is version 8.5 build 0000. They sent this to me in September of 2006.

One more question. In a SCN scenario do all the originating IPO's need to have the No User modified or just the central IPO where the call is passed to over the IP Line? Perhaps I should just set them all just to be safe?

Ok - I set the value to zero "0" and the log files still show a very small byte amount of data being removed however it works perfect. Thanks for all the help and any technical insight as to why this is the way it is with 4.0 would be great.

I set the value to 1 as mentioned by "TheZCom" and the problem went away (after reviewing the log files you will see only 1 second removed and very little data (bytes). I'm thinking of testing the 0 as opposed to 1 however I'm not sure how any of this ties together with the No User. Ronromano -...

Is it possible to modify the minimum record time within VMPro? When I test I might leave a real quick 4 word sentence and usually I will get the following: "IntuityRecordNode - the length of the recorded message is too short 1268ms < 3000ms" A 4 word sentence must take longer that 3000ms...

One more thing - I have tried this about 50 times so far (calling in on different trunks, leaving different voicemail lengths, etc...) and the amount of the message that seems to be truncated is around the 7 second mark (Please review your log files) and the byte sizes seem to be about the same...