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I'll try the # on Manual transfer, But some of the transfers are via remont call forwarding. Now I was using MOH and today removed it and set the transfer feature to ring back. By the way the system is in Key mode and the trunks are copper with loop start. Also reliable disconnect has been...

Thanks, The trunk to trunk is manual and also by delayed remote call forwarding. The system has music on hold. I'm thinking about removing the music on hold by the transfer audio feature for ring transfer. To see if that will make a difference. Thanks

In a loop start, key mode Merlin Magix, there is 8 to 9 seconds of silence when a trunk to trunk transfer takes place. Is there anyway to prevent this period of silence? some customer are hanging up thinking they have been disconnected. Thanks for any help

My customer has a Merlin Magix 4.0 with Trunk to trunk transfer. The problem is when a call is transfer the caller hears a short burst of ringing and then about 9 seconds of silence till the ringing starts at the other end. some customers think they have been disconnected and hangup. is there...

Can Ground start trunks work in Key mode?

I have a Merlin Magix 4.0 in Key mode. When the customer transfers a call to an outside number the call completes. But the trunks stay connected they do not drop off when the caller disconnects. I have turned on Trunk to Trunk for each station and I have the loop start disconnect set to yes...

Does anyone know where I can get some training on Merlin Magix? A phone number or location or a contact name. Thanks