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  1. NS_cpinc

    IP Office Server Edition: issue with remote workers connecting via ASBCE

    Used Preferred Phone Ports" was selected, but I unchecked it and got the same issues. However I have not restarted the system yet, and will do that tonight to see if it affects a positive change. The certificate is installed on the IP Office according to the IP Office Server Edition...
  2. NS_cpinc

    VM calls not disconnecting with new SIP to Analog adapter

    Which Grandstream device are you using? Are you using this to connect SIP trunks to Analog Trunk Ports in your IP Office control unit? Or is this to connect analog extensions over SIP to your IP office? Do you have "disconnect supervision" enabled? Please & thank you!
  3. NS_cpinc

    VM Pro and Avaya IP500 and no Avaya VM prompts

    Just to confirm: your auto-attendant is working (so you can call it and hear a recording) but you hear silence when you reach voicemail? How are you accessing voicemail? Are you pressing the voicemail key on the phone or are you dialing *17 or some other method of accessing the "voicemail...
  4. NS_cpinc

    IP Office Server Edition: issue with remote workers connecting via ASBCE

    Regarding the certificate: It is a Multi-SAN certificate that has both the SIP Registrar FQDN and SIP domain (in this case, cloud.company.com and company.com as well as SIP:cloud.company.com and SIP:company.com, since the limit was 5). This certificate is only for the IP Office Server, and is...
  5. NS_cpinc

    IP Office Server Edition: issue with remote workers connecting via ASBCE

    Hello, I've been struggling with deploying remote workers in an IP Office Server Edition system. The system is currently running IP Office Server Edition Release 11.1.1.1.0 (build 18). The Avaya Session Border Controller for Enterprise is running version 8.1.3. The SBC ports are in separate...

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