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Hi Guys, Hope you can help i installed a bcm 400 with pri (18 channels) over fibre all ok for a day then calls dropped they couldn't dial in or out, looked at Alarms only a minor Alarm 323 'Core Telephony' degraded minute short term alarm freshold has been exceeded on DTM.The module is in no new...

Have you set up routing 9 as destination, im installing one tomorrow so will follow this post with interest.

Glad you sorted issue, Your vendor must be great, some times you would have to wait a while whilste they go through the motions.

Thanks trying to leave bus 3 as going to put an asm8+ on it. Cheers

Hi Guys, Just to update on above core build did not have to be the same as long as you have latest patch should be ok. Cheers

Have you had any power problems on site? Havn't herd of this before. Put latest patches on or upgrade to rls 3.

This would be on a bcm 400. Cheers

Hi Guys, If i change out a DSM 16+ for a DSM32+ ON BUS 2 will i lose any telephone data ie extensions. Cheers

Hi ricoa01, I installed a polycom on a 400 yesterday, make first call than press the (people symbol) then press 2 basicaly acts as a hold then make second call when answered press people key then * 3 joins callsfor more then 3 way press people button * 807 dial next number then press people...

ok guys, a collegue rtied to restore just core telephony and still no joy so looks as though possibly the build might have something to do with this? the BCM 1000 upgrade is a later version then the 400 we are trying to restore to could this be the problem? any ideas. cheers

Ok will try this monday and update message board with result. Cheers

Hi Acewarlock, i backed up all apart from ivr and restored all but ivr. Cheers

Oh, sorry Dasheen thanks for feed back

Oh we were led to beleive this is possible. We have more to do nexrt week we moved keycodes over no problem and all restored apart from core telephony. Anyone else know or have done this? Cheers

Hope some one can help, i have upgraded abcm 1000 3.6 to 4 all went ok but when trying to move backup on to new bcm 400 rls 4, keycode moved first when restoring onto new system i get error ( core telephony restore faile due to an invalid image size )old bcm build was 4.0.2.21d after upgrade new...

Couldnt install latest patches.Tryed a reboot then all lights flashing and call pilot died, in the end i had to change out hardrive now ok, hope no one else gets this error.

I had a similar problem a while back. Try turning off delayed ring transfer. see if that works.

The alarm id coming up is 12021 internal error could not shadow data. Time Alarm Acked Alarm ID Severity Problem Description Component ID 2007-10-09 15:46:21 false 12021 major Backup and Restore - Internal error. Could not shadow data. systemId=BCM;entityId=NEEDSNEWNAME;entitySubId=Archiver...

When trying to back up a rls 4 bcm 400 getting error 'shadow error' so can't back up and dont know wheather to reboot or put latest patches on in case it falls over and have not got an up to date back up, any advise have you come across this b 4. Cheers

i think u should be able to go in via the handset and change it.