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Will be replacing a bad hard drive in a BCM 400 with 3.5 software. I want to do a complete system and callpilot back up first but have never done one before. Could sure use a little help and guidance. thank you !

When u called the main number, what were u getting in error? Ring no answer? What I was getting was like u got the AA and pressed ** to check your messages asking u to add your extension and password to continue. Weird aay!

Thanx! You guys are awesome, i hope i can help someone sometime too.

I think u all are probably all very accurate in your experience with this. WOW ! what an adventure i just had! end result i got it to work but i rhink i will do more research bfore i do this again. I backed up the in use Nam 3.0 sekur file for the channels F915, then the F983 and 22. Replaced...

u couldnt use the night service could u? Being that the AA picks up immediately.?? [F871} you'd lose the caller ID info if the caller transferred out to an extension?

Thanx Brian

Thanks! If we set the Auto ATT to answer all calls we have to set the CLID to the VM ext. Then we have to set the AA to answer at 2 rings. The Recp phone 221 shows all 4 lines...... if i chg those lines to appear only so she wont hear the 2 rings before AA answers will the Caller ID still work...

~Wow~ now i'm somewhat confused. The Nortel person i talked with told me it was as simple as backing up the info on the old Nam sftwre 3.0 remove old hard drive install new 4.1 drive. Then do a restore to add all the saved data like mailboxes and CCR tree to the 4.1 upgrade. Only thing she...

I am upgrading the Nam to 4.1 from 3.0 because we are upgrading the MICS software from Rls1-T1 to 5.0 and found that the VM upgrade is a must when u do that. I was told by the Nortel parts supplier that to upgrade The Nam from 3.0 to 4.1 he said i need to buy a new hard drive from him and that...

Is the Nam back up procedure to upgrade from 3.0 to 4.1 F915 p/w access 2 then insert 3x5 disk until it says complete. then F983 passwords then enter 22, go to back u, then insert disks until it says complete? Then replace the old drive with the new 4.1 drive. Thank you again.

Thanx Brian Cox. Is the Nam back up procedure F915 p/w access 2 then insert 3x5 disk until it says complete. then F983 passwords then enter 22 go to back up then insert disks until it says complete? Then upgrade the MICS just as u instructed. Thank you again.

Is there any issues that i may run into or that i should know when upgrading an MICS Rls.1-T1 to 5.0? There is only 8 sets With a Nam voice mail. So i'm not terribly concerned about saving the programming it shouldnt take long to just reprogram it. Can i go straight frm one to the other? Just...

Nams are great. More features for a 3rd of the cost. At least the last time i looked they are asking big dollars even for a small 10 mailbox Call pilot. Than Nams are just big n bulky. and the Nam 4.1 is compatible with all Norstar software.

I was told that only the polycom's that say Norstar will work properly with a Norstar system........ but i recently saw polycom different version/model did not say Norstar on it anywhere and it was also working with a Norstar. The non Norstar ones may work differently or a feature or 2 may not...

Thanks! Good info tho on the voice mail part. You say u can set the VM to be the Caller-ID set. Do u do that under "line" programming?

if i understand this correctly.... if a receptionist answers all calls then tranfers them ........{and we have 5.0} we wouldnt need to upgrade to 6.1 because u say the caller ID is sent with the transferred call each time??

Caller ID question: With MICS 5.0 i'm not exactly sure how this works? You can have only one extension {221} receive the caller ID info? Does she have to press F811 to get the ID info or will the ID info come up automatically? Our receptionists answers all calls then transfers the call to the...

MICS 5.0 with Caller ID trunk card. Is it accurate that only 1 phone can get caller ID info? If that 1 phone is 221 the receptionist who answers all calls, if she properly receives the caller ID info either by f811 or automatically [not sure which} but has to transfer the call to Ext 222 will...

We have a MICS rls1-t1 also our fiber Nam is at 3.0.10B We want to upgrade the MICS to 5.0 will we have to upgrade the VM also? Or will it be ok? I was told to beware of some Nam 4.xx problems? Is there some patches also needed if a upgrade is necessary? I'm not familiar with patches how do they...

Norstar MICS 5.0 Does anyone know what the lowest version software u need to make the caller ID come up automatically without depressing F811? We purchased a new CID trunk card were told that the caller ID would work normally as it does on a cell phone and come right up but its not working. I'm...