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Here a strange problem I'm not sure how to fix. When a guest checks out of a room, it plays "This room is not currently occuiped, your call is being transfered to the hotel operator", but after that it says "a valid attendant number has not been specified". Where do I check to make sure all...

Meridian 1 Option 11 C Meridian Mail Michael MacCallum Operations Manager Marriott International 57/181.41 One Marriott Drive Washington, DC 20058

Ok I've set up the auto attendant. But I've got some problems I need help with. 1) I'd like it only to ring 1, or 0 times before it goes to the auto attd. 2) I have 2 options that I'd like to be available to people that will have to allow the call to be transfered outside the hotel. How do I...

Can I out the old DN and create a new DN using the old TN as an ACD? If so, how? Michael MacCallum Operations Manager Marriott International 57/181.41 One Marriott Drive Washington, DC 20058

Meridian Mail Option 11C Michael MacCallum Operations Manager Marriott International 57/181.41 One Marriott Drive Washington, DC 20058

Hello! I'd like to create an auto attendant (call tree). I have a spare DID that is not being used and what I want is to creat a call tree for guests but I need to know the steps to make the call tree. Here is what I'd like to see if I can accomplish: Guest calls XXX-XXX-2646 (Greeting...

How do I reset an M2008? My chief engineer unplugged one of the phones and now that I plugged it in, I get the time/date but no dialtone. Thanks!

I believe there is table.. I know that if you dial '3' it goes to an ACD (2000-2001 is the display) for MMail.

How would one program the switch to buz on a key on the attendant console?

What PMS software is it? If it's a MARRIOTT property, I might be able to help.

I have a Meridian 1 Option 11C running the Hospitality Software. Currently, if you're a guest in a room, and you'd like to set a wake-up call, you can do 1 of 2 things. Call the hotel operator by dialing 0 and requesting a wake-up call OR dial *1, then enter the wake-up time in military hours...

Outlook 2003

I have a Option 11C with Meridian Mail I'd like to upgrade to Call Pilot. Before I call my money hungry vendor, I have some questions. 1) Would you recommend doing so? 2) Does Call Pilot have a hospitality feature like MMail does? 3) Would anyone recommend going from a T1 channel bank to VoIP...

Here is an interesting issue I hope somebody could shed some light on for me. User sends an email to recipient who then replies to the email but when doing so, the font of the recipient changes to very small. This only is happening from the 1 user and it affects anyone he emails. What could...

my switch and mail are located on the 2nd floor of my hotel and it's a P.I.A to have to run up there every time there is a problem. Is there any way I can manage it remotely? -Mike

My 2250 is Frozen - I unplugged it and plugged it back in and now every key has the arrow pointing to it. How do I reset it?

I need to add a Class Of Service (COS) button to my main console.. Can anybody walk me through it? MUCH Appreciated! HUGE Group checking in today and I need to shut off their phones. Thanks! Mike

This is tough. The GAC terminial is provided by Nortel. It is located at the Front Desk. If I do CTRL+R, I get nothing. The connection in the back is tight and secure. I will do what you suggested and look at the link monitor. It's starting to get tough now because when you transfer a call to...

How do I reset my utility card? I powered cycled MerMail and when that didn't work I power cycled the switch but the link to PMS is still down. -------------- I may need mor details but when you say your GAC Guest admin terminal this is on your mer mail???? if this is so sounds like your...

Thanks for replying! The GAC Terminal is located at the front desk. The main terminal is in the switch room on the 2nd floor. I've tried rebooting MerMail and the entire switch but to no avail. Should I try anything else?