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Hey, I have one right here! The handset size plug has two(2) wires connected in the center two slots of the four slot plug, red-right, green-left, viewing plug pointing up & contacts facing you.

I'll check, thanks. and Merry Christmas !!

Dexman, I know, but I have a couple working VSs in the storeroom, and these guys are all about saving $$$. It's a used car store right now. Eventually it will be a Jap car franchise dealership. That's when we'll upgrade them to the good stuff, or maybe even an IPO 6.1 in both their dealership...

It certainly sounds like a C O problem, or maybe an AT&T problem. Dual service, Syquest, means the have the same dial tone or phone number going to 2 different locations. Anyway it's not an ACS equipment problem, IMHO. Good luck.

Thanks anyway Dexman. Jinxs, Got it, thanks. I had most of that info from the Start-up guide I found, but the master Password has been changed. Using the secondary password, I can manage users,and company greetings, but not the system. Looks like Dexman might be right, I'll prolly end up putting...

Has anyone run into a Voice Wizard. One of my customers took over a new building with an ACS R7 installed. A Voice Wizard, by Voicegate was hanging on the wall but not connected. No manuals or software CDs were left on site. I guess the last company that was there left in a hurry, (bad financial...