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Not sure of the software but I can check later.

I believe ACD is enabled.

I'm a former Avaya guy but I'm overseeing this Mitel 3300 system. We are working with a Mitel Integrator. It has been in place for about 5 years. I need advice or to know the options on how to best setup the call queue for reservations. Sometimes when they are short-staffed or running a...

Mitel 3300 System 5330e Phones If our reservation clerks need to make an outgoing call like to ask the manager a question, they cannot place the call until any incoming calls stop ringing. On a high volume call day that may take a while. Is there anyway to make it so that they can make the call?

I have a B179 on a IPO 11.0.4 System that was working but is not now. Phone is not registering. Checked account on phone, Account name and password match system Tried resetting Account from web interface - Can't login Factory Reset Phone - Still Can't Login via web Try configuring account from...

Nothing changed on the system or gmail account password. Any suggestions on the SMTP settings to send to gmail accounts. Is STARTTLS all of a sudden required?

User reported that after adjusting the mic volume, then closing and reopening the app that it was working well.

When an incoming call to the softphone comes in over SIP trunk the call is fine. When call comes over an analogue trunk the voice is about half the volume. How do I fix this?

Is it possible to set a local directory source for the softphone that's not Outlook? A text file perhaps?

Thanks janni78. All that you mentioned is as you describe. The account works from my laptop when outside the office but I cannot make it work from the remote client computer.

I tested first on the LAN then from outside across the Internet. On the Juniper router we are using MIP which forwards all traffic regardless of port to the internal destination traffic. I can make calls to the remote phone with two-way audio. As soon as the remote phone makes a call it...

One thing I found odd is that System status always shows the Softphone license in use (we only have one license). I tested the Softphone on my laptop and got it working then remoted into the user's computer and installed Equinox there. The Softphone license always shows in use. Even after a...

It is Port forwarding.

Ver 11.0.4.3 IPO I have the Equinox softphone installed at a remote computer. I can call the extension and everything seems fine. I can even transfer the call from the softphone to another extension. Every time I try to dial from the softphone it loses its connection with the server...

Thank you. That was a bit lazy of me.

Any way to Pickup a page call with a 9608 Phone? I tried programming a conference button but that didn't seem to get it.

Thanks, I used short codes as you suggested and then created a directory entry [P1 - Park 1 / *37*1#], [UP1 - Unpark 1 / *38*1#] Now user just types P1 enter or UP1 enter.

Perfect. It is working now. The only thing that I wonder is why I cannot park calls? I can place on hold, transfer and merge but Park is greyed out?

Thanks for your help Telecomboy. I am able to get the softphone working inside the office but not from outside. I am using a MIP on the Firewall so any packets coming from my laptop's IP address are forwarded to the IPO no matter the port. I've tried with and without SIP ALG. Not sure what...

We upgraded to 11.0.4.3.0 build 3 Under user: Enable Softphone is still greyed out for the user we setup. Enable Desktop/VoIP VoIP client is available. So we have that checked. I have the Avaya Workspace Client installed on my laptop. I don't even know if we're on the right the right track...