Are the calls where you are getting the CC 81 inbound to you or outbound?
How I would approach it is to capture some call records and see if BT is sending you calls with a call reference number then rejecting that reference number later in the call flow.
If this is the case, you can use this...
I believe Aspect is solely available in Procomm. If you're set on not rebuilding the script in a new language, than you may have to investigate running Procomm in Wine.
See this previous post:
thread448-1508266
There are some flavors of Asterisk out there that have built in web gui's. You may want to investigate if your system is based on one of these (check /var/www/html, assuming Linux based system.)
If so, you'll want to administer your system through that.
If not, then there are programs out...
I have to second CiscoGuy33's suggested books. I studied both Todd Lammel's and the Cisco Press CCNA guides and had no trouble passing. Of course it helped to have access to a lab (two routers, three switches.)
Being able to practice the concepts from the books really drove home the material.
I wasn't able to duplicate your problem. I built a test string of 25 comma separated values and was able to parse and display them all.
Could you possibly post your test data? Maybe it has to do with that.
I think what they're asking is how those applications affect your network (more bandwidth usage, that type of thing.)
There is a CCNA Voice track that delves into VOIP.
If objects and classes are throwing you for a loop, then honestly, you may want to consider taking a formal class.
In my limited experience, understanding those two items is the core in Java programming. Everything is an object.
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