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Yes thanks that did the trick works just fine now.

Thanks, let me give that a try.

I have set up a node using a DID for Transfer before Park and Page. Everything works ok except when the caller is transferred first to the DN before paging the DN rings about 12 rings before the call returns and is parked and Paged. I am concerned that the caller will hang up before waiting...

Yes they both worked and resolved the problem. Thank you

Thank you all for the help. I will try this out over the weekend.

I have a small call center within an existing IPO 500v2 9.0 PRI and the agents use single line analog handsets that have a headset only and just a dial pad, very simple set up for incoming calls only. I am using a PHONE 16 module and using ports 1 thru 8 Exts 2901 thru 2908 and pointing a DID...

Thanks, I will give that a try tonight.

Thanks. I will contact the Telco and see if they offer any options to change or suppress the name.

I have been searching threads on this. Is it possible to suppress/block the outbound caller ID NAME only but allow the number to be sent? I found the short code "w" but that withheld the name and number and makes the call PRIVATE. I have a PRI I did also try to change the Caller ID Name but...

Thank you. Unfortunately I have found Citel to be very unresponsive to customers. They wont answer emails or Chats and they don;t answer their phone. Very strange. I have read other negative posts like that.

Hello, I want to set up a remote T73163 handset using an MCK Citel Extender. Does anyone know if any other extender that is set up for a Lucent for example handset can be used or reprogrammed for a Nortel/Meridian handset? I have read some posts about the MCK Citel extenders can be changed or...

Great thank you. I understand and I will program that and give it a try.

Thank you. So if I update the Manager to that version it will allow me to add the restriction?

Thanks. There is not an Outcalling" option under "System | Voicemail | Outcalling Control

I would like to avoid any toll fraud issues with embedded outcalling. Is there a way to restrict or disable the outcalling feature on IP version 7.0? Thank you

Yes worked just fine using Twinning. Thank you!

Thank you I will give that a try

This is a virtual user extension number that is used for Hot Desking and also has their calls forwarded to their cell.

Thank you. This did not work. For example Ext-201 ( 5420 handset ) dials ext-202 ( 5420 handset ) the name is displayed to Ext-201. However when Ext-201 dials ext-250 ( virtual user no handset ) Ext-201's handset display will only show the digits 250 but will not show the name of the person...

I have a few Hot Desk users that have their calls forwarded to their cell phones and I notice when I dial their extensions the call is forwarded properly but only the extension number but not their full name is not show on the display as it does for users with actual handsets, is this normal...