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  1. dangerboyII

    SWC 4.5 Not supported by Microsoft to Run on Windows 2003

    Just checked the site http://www.microsoft.com/downloads/details.aspx?FamilyId=C943C0DD-CEEC-4088-9753-86F052EC8450&displaylang=en Looks like MS now does support SOAP Toolkit on Windows 2003 BUT Microsoft does not recommend this !!?? Perhaps, Nortel needs to go to a solution that has full...
  2. dangerboyII

    Agent desktop displays

    Thanks. so if i understand this, the agent in effect keys into the nortel phoneset agent id 1234 (or whatever it is), then then click the icon on the workstation for ADD, ADD gets started and they then type into ADD, the 1234..
  3. dangerboyII

    Agent desktop displays

    Just wondering: Since ADD does not require a userid/pwd to log onto to it, my question is just what does an agent do to launch ADD on their workstation? Do they click on an icon on the desktop? How does ADD "know" what the ACD ID is for the Agent whom just clicked the ADD icon on their desktop ??
  4. dangerboyII

    Anyone switch from Genesys to 100% SCCS?

    The standby option of the Nortel solution requires 3 re-boots of the "standby" server. It also requires reconfiguration of the Standby Servers IP address/hostname to be that of what was the Active Server. So that when ever one wants to go to the standby server, it requires an operator to be at...

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