Service affecting is only when you are upgrading the MGP.
Ten minutes? Wow what upgrade are you doing?
It takes twenty minutes just for the upgrade to load then reboot. Then you need to update all modules.
Its good until you have a problem that they cant fix. Avaya wont know you are a customer, Time and Material charges will apply because you would be using a non supported Avaya vendor.
R7 has an internal backup in the processor. Cost effective for someone who doesnt want to buy the remote card.
R7 has multiple new features that work quite well.
Read your documentation.
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