Search results for query: *

Thanks for the tip

Thanks for everyone's help. I was going over the few threads I originated and wanted to close them out. This incident was isolated. Loaded the current DepList to the PBX, out the 2 ACD sets and rebuilt them. The trouble went away. Thanks again.

Does anyone know if it matters when loading su's and hotfixes to your SCCS & SWC. Is there a particular order? SU's first or Hotfixes? What is the rule of thumb? Thanks in advance...

KenMeans you are awesome!! If it were possible to delete these calls holding(because I'm not sure), and remove the node - for now - do you know of anything else that would be affected? Thank you.

KenMeans, thanks again. Node 11 is holding 3. Node A/D Number of Total The oldest message to # Node Name Pri Messages Minutes be delivered in queue ---- --------- --- --------- --------- ---------------------- 11 CALL PILOT TEST...

Thanks for your assistance...this is all I could come up with: **** voice mail alarm err msg ""network delayed msgs"" **** I spoke with another person(I cannot validate his expertise)who sort of pointed me to menu 15 from the main octel menu. This can be really fustrating at times like now...

Thanks for everyone's replies so far...The MeridanMax is now out and CCM has taken over. Yes, the system is with the current DepList. So far these are the only two sets with issues. As for rebuilding the 2 acd sets on different tn's, I'll give it try. Thanks again!

One of the Octel Voice Messaging 250 Systems we maintain keeps sending out this "network delayed message" alarm. I've never seen anything like this. How do I go about troubleshooting this alarm? Your assistance is greatly appreciated!

*** HELP *** A recent upgrade from 25.40b+ with MeridianMax to CS1K E Cabinet with 5.0 Succession. COTS SigServ, CPPM CallServer, 2 MGC, 2 MC32S and CCM included. The work completed last week. I'm thinking an isolated incident but...Anyway, A caller is answered and assisted by 2 different...

Just wanted to know if any of you have experienced intermittent claims of "others on the line" when an ACD call is transferred to another agent or even a supervisor within a sales call center environment? It is as if the caller and agent/supervisor is moved to the background and all other...