Network Delayed Message 1

[12surf]

One of the Octel Voice Messaging 250 Systems we maintain keeps sending out this "network delayed message" alarm.

I've never seen anything like this. How do I go about troubleshooting this alarm? Your assistance is greatly appreciated!

 

[KenMeans]

Can you post the error message please

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[12surf]

Thanks for your assistance...this is all I could come up with:

**** voice mail alarm err msg ""network delayed msgs"" ****

I spoke with another person(I cannot validate his expertise)who sort of pointed me to menu 15 from the main octel menu. This can be really fustrating at times like now.

I appreciate your replies!

 

[KenMeans]

Where are you pulling the error from menu 13-8 ?

Look in menu 13-2 for the errors and look in menu 15 1 5 and do a 0 9 and see if the nodes are holding messages

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[12surf]

KenMeans, thanks again.

Node 11 is holding 3.


Node A/D Number of Total The oldest message to
# Node Name Pri Messages Minutes be delivered in queue
---- --------- --- --------- --------- ----------------------
11 CALL PILOT TEST A:0 3 2 29 NOV 07 11:58AM

 

[KenMeans]

Well it looks like it can't contact the crash pilot system and it is holding the messages

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[12surf]

KenMeans you are awesome!!

If it were possible to delete these calls holding(because I'm not sure), and remove the node - for now - do you know of anything else that would be affected?

Thank you.

 

[KenMeans]

No it would not affect anything else. Just change the node from normal delivery to disable and return messages and it will clear them out

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)