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Forgot to include the last 99 system errors have "Invalid Sanity Response" and "Command Buffer Full" continually. These are on the module that the PRI is connected to.

Inherited management of Merlin Magix phone system last year. Sales department informs me that they cannot dial international calls. Not sure if it ever was set up correctly. They did not dial internationally before so no idea if it ever worked. Have checked with PRI provider and we are not...

I am on the same version Magix system. We have a PRI for outbound along with 6 analog lines with hunt on the first two modules. But we do not have remote access to our system set up. When I attempt to follow your instructions from the extension entering 33# does not work #33 does and a I am...

Have you applied the SBS 2003 updates for Windows 7 and Vista users?

Is your Internet connection a DSL line. If it is you likely have an MTU issue. Default is 1500 on server 2003 and XP. DSLreports.com has test section that will help you verify the issue. You will need to set the MTU in the router to a lower number (found by testing) that has the external...

We have Merlin Magix with PRI. When calling outbound the only caller ID reported is our main number. This also happens when an extension is forwarded to an off site phone. This is a problem for our sales department who needs to see the caller ID of the calling party. We only need a few...

Yes the four ports on slot one and two of the four on slot two have analog lines connected that are broke out of the 2nd T1. These are setup in a hunt group on the Cavalier side. I am able to dial out on each of them. The 7th port is Music On Hold and the Eighth port is the paging output to the...

I am using the Viking DNA510 Mass Notification Module which will tie into the Bogen multizone controller's emergency paging override input. In Win SPM I cannot find the Trunk Info/General to be able to print it. I want to figure out how the 92 assigned DIDs are actually in the system. I believe...

I believe it is hybrid, there is one PRI connected to the 100CSU-DSU and a second fractional T1/PRI that has 15 analogs and some of those I believe are connected to the 412 LS-TDL boards. I want to give up one line to add the additional paging output unless I can use one of the analog ports in...

Error in original post - this is a Magix 2.2 v7.2

Have Magix 3.1 system with two 412 LS-TDL boards. 2nd board has logic port 8 assigned to 808 which users can access with #9808 that activates the PA system. logic port 7 is setup as a music on hold input line 807. logic ports 6 through 1 have analog lines connected and possibly a line from the...

Thank you Tom (and touchtonetommy)for your answers. Since I do not have the operator console on line I had to work from the display phone only. Following your steps the two problem extensions showed up and I was able to remove them from that list (I assume this is to prevent external dialing)...

The problem extension is set to unrestricted (unrestricted is flashing) like the working extensions. I then attempted to access the FRL and ARS information from a display phone and I was able to get to the ARS information page but it does not show anything, just asks to input 1-9 etc. If I do...

Merlin Magix Release 2.2 Version 7.2 Certain users cannot dial an outside line - they get a warble tone only. Internal dialing is fine. No operator console phone on system. How do troubleshoot/change the restriction. Can this be done at the extension? I am assuming it is an outbound call...

I assume I have to setup an phantom mailbox(higher number than my actual extensions) extension for the directory list. Can I turn off recording a message in that mailbox used for the directory? Can I have the main greeting default to a mailbox or do I have to setup another selector code to go...

I have a Partner II system Release 4.0 and the expansion processor with a 20 mail box Release 3 mail module. We currently have the names and extensions for everyone in the main greeting. It is way to long of a greeting now. Is there a way to have the directory in a submenu (for the comapany...