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Are there any reports that actually give the phone number from abandoned calls? The abandoned call report from the RCC just give the total amount of calls but we are looking for the actual phone number. Please advise. Thanks.

We use a BCM 400 in a busy call center that does a lot of reporting. Over the years, we seem to need to patch the system to resolve timeout issues with reports not displaying. Currently on 3.6. Does anyone know if 4.0 is much better in dealing with this issue? I have looked at 3rd party...

I don't think that's the issue as I checked in task manager when it's running or just minimizing another window and I don't even see a spike in CPU usuage. I get this on any PC running the soft phone.

When using the I2050 softphone, I get a delay or when minimizing windows. Is there a way to correct that as minimzing or maximizing a window shouldn't affect bandwidth.

I assume the mailbox can't be shared either?

Is it possible to have a hardphone in the office with one extension and a softphone that registers the same extension if the user works from home 1 day a week? I know I can do an Answer DN but wasn't sure if the softphone could just select the same extension (probably not). What is hotdesk and...

What I was hoping for is if I can give a higher priority to anything that needs to run through the VPN tunnel vs the net. I will try Ethereal as a test to see. Even if I can give the VPN for IPSec a higher priority might be good enough.

Is there any QOS that can be setup on a user's workstation? Have many users who work remotely using their home ISP Broadband connection and the I2050 connecting to the office via VPN. Obviously, if they do a lot of downloading and surfing, it can cause a few delays. Other than doing QOS on...

We've installed numerous patches and never had to do that. The tech who did the install should have advised us of that. Had a ticket with Nortel and they say the reason this is happening is that we are running more than 1 site in IIS. Although I had it working before, I think they have no...

I am able to get it working on a Windows XP machine without problems (a machine that never had the software). The server that had the old version (which was completly uninstalled) is having the problem. The BCM was updated while the RCC was still active. Wasn't advised to stop or shut it down.

I actually uninstalled the old DB and deleted all the folders. That's why I'm stuck. The data sits on the BCM so when get it going, it retrieves all the data anyway.

No, I didn't. That's the odd thing. I have another site on 3.7 without issues.

No luck....

Same problem. I did find the password in the default.asp in that directory but it didn't work. THe odbc connection works fine if I test it without a password. It fails if I put that password in.

Tried without success. Why is password = yes when there is no password? If I could find what Asp file that resides in, I would trying changing it to NO and see if that works but I did a search within all files and didn't find it.

Yes, http://localhost/rcc

We recently applied some new patches to 3.6 for Voicemail and RCC. When we reloaded the RCC on the Windows 2003/IIS6 server, we can't get into the login page. Error below; MySQL][ODBC 3.51 Driver]Access denied for user 'webhost'@'localhost' (using password: YES) Followed the documentation...

I was told that although you can connect the two BCM's, you can only do internal dialing. If you use ACD queues, you can't have agents participate in a central queue (so I am told).

Can you forward an extension without a physical phone?

I have had some strange results when using overflow rules on an ACD queue. In some cases it overflows, in other cases it overflows even when an agent has been available in the queue for 20mins and in other cases it doesn't overflow at all even when agents are available in the queue (not the...