I hate to say it but I don't think there is a way to see it. It is a call-pkup button you assigned for notification right?
Mike
http://www.mdksolutions.com
If you are using EAS, you can make it an "AAS" split/skill (Auto Available Skill) and then on the agent form, stroke the AAS field to yes as well. This is typically what is used for IVR applications and such. You can also use Timed ACW thich allows the gants so many seconds in ACW...
It may be an issue with your version of software, I can find it but I know for a fact that there is a version that the holiday table is "broken" and can be patched, I can find it but if you can post your version # that would help also.
Mike
http://www.mdksolutions.com
Yes, once you start observing that call you will follow it until the call ends, even if it is routed or transferred to an external number.
Mike
http://www.mdksolutions.com
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