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I have a CS-1000 with one talc card installed now. I am adding 3 more talc cards, but I cant find documentation for the DIP switch settings. Does anyone have this documentation? Thank you, Jeff

We have an NEC Aspire phone system, and do not know how to program the names in the directory. Is there a code required? I am a Nortel engineer, and I am not familiar with NEC. Thank you for any assistance. Jeff

I recieved this error in My Call Pilot backup log file. The file has 300 voice prompts, and keeps failing the backup. Does anyone know what "error: 41816" refers too? VLBackApp::BackupNode. Item '1004~`~file2~`~' has been skipped (error: 41816). Thanks for any advise. Jeff

Thank you for your reply. I am looking forward to your upgrade and post. Jeff

Does anyone know if there is a version of Call Pilot desktop messaging that is compatible with Outlook 2010 64 BIT? Thanks for any help. Jeff

Does anyone know if there are amplified handsets for the 1140 phones? Thank you, Jeff

I have set Live Dial Pad on an ACD agent's phone and it doesnt seem to work. I have set the "on hook default path" for the headset. On a non-agent phone this works fine. I am wondering if this feature can work on an agent phone with their key zero the queue number and their key 3 their personal...

I have set Live Dial Pad on an ACD agent's phone and it doesnt seem to work. I have set the "on hook default path" for the headset. On a non-agent phone this works fine. I am wondering if this feature can work on an agent phone with their key zero the queue number and their key 3 their personal...

I cant seem to be able to get to the NRS using UCM in a 7.5 system. It used to be the signaling serv IP addres followed by /NRS. How do I navigate to the NRS in the new configuration? Thank you, Jeff

Thanks for the reply, I tried to build the PCA with the ACID of the agent, and of course it gave me an error.

Can you use the PCA feature for an agent? I want the agent queue calls to ring to an agents cell phone. Thank you for any help. Jeff

Thank you for the link, I was actually looking for an actual CSV file with the columns all setup. The book doesnt show the entire detail of the button layouts and CLS settings. Thank you, Jeff

I am looking to import 200 phones into 7.5 element manager, but want to make sure I have the proper formatting and columns setup in the spreadsheet. Does anyone have a sample of the proper CSV document for this import process? Thank you, Jeff

All: I am trying to import reports from a file location and I dont know what to put in the database alian and time stamp fields. Can anyone help me with the proper syntax for these fields? Thank you, Jeff

Thanks Chris

I have been a Nortel PBX tech for 20 years. I am installing a Cisco UC320 phone system and I am wondering if there is a Forum for these systems, or is it included in the Cisco call manager Forum? Thanks for any help

Does anyone have a sample excel spread sheet showing the proper column formatting for an upload of the call pilot user mailboxes? I am looking to incorporate (if possible) the user's text notification email addresses with this upload also. Thank you for any help, Jeff

I am trying to setup a T-1 in my option 81C to connect to mocrosoft Lync. Should I be setting this up as a TIE or DID trunk? Its not working out. Thanks for any help. Jeff

I am trying to setup a T-1 in my option 81C to connect to mocrosoft Lync. Should I be setting this up as a TIE or DID trunk? Its not working out. Thanks for any help. Jeff

I do have to dial an access code between the 2 offices, buy unfortunately I have already tried to add that access code to the MWI field in the mailbox. This is still not lighting the lights. Thank you for your reply. Jeff