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  1. CertifiedGuru

    Using ACDN to forward to external number--a small problem

    Nazule, That is exactly what is happening. We are using Meridian Mail as our call handler and the number being forwarded to is a toll free number (1-888...). The actual site is long distance from us, but to avoid trying to use a long distance code they setup that as a toll free number in the...
  2. CertifiedGuru

    Using ACDN to forward to external number--a small problem

    Thank you for the suggestions but I feel I might have been a bit unclear about the problem... We have an 800 number that customers can call and enter the extension of the party they wish to speak to. When they enter this particular extension number (I have been using 1234 as example) they get...
  3. CertifiedGuru

    Using ACDN to forward to external number--a small problem

    P.S. - This is a Nortel Option 51 with Symposium Call Center setup.
  4. CertifiedGuru

    Using ACDN to forward to external number--a small problem

    I am a Network Administrator (meaning I'm not a phone switch technician/expert by any means...) and have been asked to setup a way to dial to a new office from an internal extension. Bascially, we want to dial 1234 and get the remote office at 1-888-555-1234. I have setup an ACDN 1234 with...

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