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I have written a script for incoming callers and one of the options I would like to add is the feature to have a text msg sent to the caller about the status of thier claim. Using SIP trunks the system would get the ANI from the caller ID. Is this possible to do with the CISCO EXPRESS call...

will try. A wise man mends nets not swords

None, this profile mirrors all the other agents in the group. A wise man mends nets not swords

YES and YES, A wise man mends nets not swords

I am using the i2050 phone in a call center environment with activity codes. My question is what would cause the activity button to stop working? When the agent hits the not ready button the activity button should flash so the agent can enter in the activity code needed. In this case the...

I was wondering if anyone knew the command in PDT to format a PCMIA card. thanks. A wise man mends nets not swords

what do the led's colors mean? A wise man mends nets not swords

I am looking for information about the LED display on the face plate of the NTRB53 clock controller card. Thanks. A wise man mends nets not swords

Thanks Janaya, very helpful!! Have a great one! A wise man mends nets not swords

Here is the US Robotics modem setup procedure: 1. Modem powered off 2. Set switches 1,3,7,8 down 3. Connect laptop at 9600-8-N-1 4. Power modem on 5. Type in the following commands: AT&F0 (cr) AT&B1&W0&W1 (cr) 6. Power modem off Set switches 1&4 down all the rest up Power modem on A wise man...

Does anyone know of a patch that prevents multiple BUG4001s & 4005s in a CS1000M rel 6.0 ? Thanks A wise man mends nets not swords

How do I get into the NCS when logged into the NRS? A wise man mends nets not swords

I need to find out the number of time slots that each specific card uses only in the IPE shelves. Any idea of I can find this info? Thanks. A wise man mends nets not swords

I have been task with cleaning up our reports, several of the reports in the system are not used anymore. My question is were do I need to look to remove the historical reports? thanks A wise man mends nets not swords

Under Messaging (Security Administration)Password Master Encryption Key RESET Once this is done, will the server need to be rebooted? A wise man mends nets not swords

What does it reset the pswd to? Or can I enter in the pswd I want? A wise man mends nets not swords

How can I reset the login pswd to CallPilot? This is for the GUI interface not the server login. Thanks A wise man mends nets not swords

is there a setting so agents can hear the dtmf tone on a 2050pc rel 4.2 phone? Currently when dialing out on a 2050pc I can't hear the dtmf tones. A wise man mends nets not swords

you may want to check out https://espl.avaya.com/espl/dist_menu.cfm A wise man mends nets not swords

SCH0611 Option package not equipped. Enable System Speed Call package. Severity: Info So how do I enable the system speed call package? A wise man mends nets not swords