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I know tenanting is not supported for resiliency and hotdesking but that does not suggest it will not work ;-) Has anyone tried this, as all i am trying to achieve, is if i have a resilient set in tenant 5 for example on the primary controller, and on the resilient assign the same set to be...

Sarond, thank you exactly that!

Hi, I ahve a customer with a very complex ACD setup, and they need to put paths in "night service" at different times. Now the ACD agents assigned to the agent group against the paths have been assigned to a tenant, they then put the tenant into night service when needed. But i am struggling to...

Hi, I have a job to migrate a customer with a large ACD setup to vMCD. I have a very small window off downtime, possibly just a few hours at most. I have read the guide on this, and it says to remove the element to be migrated from the cluster, remove all TDM programming, backup the database...

Hi all, I have a customer that wants the above configured to a specific softkey if the call is not answered for any reason, but they would also like the origination path name to also display when the call is presented to the console. I was planning on doing this as follows, and would...

Has anybody found how to in the docs or done a 3300 upgrade to a controller that’s in a DLM group? The app record you sync to could have less licenses than are programmed in the database as it got it’s licenses from the pool rather than its own app record. I’ve had a look through the release...

Ok will do thanks.

Hi Montyzummer, good shout and yes, but system does'nt seem to take notice of these settings, do you know what would be test to set the trunk group as, pub-unk or natl-pub? Thanks

Hi All, This is my first time using SIP firmware on these phones but i ahve had the same issues on H.323 sets but managed to setup the enhanced dialing in the 46xxsettings.txt and got it working, the site is in the UK, the enhanced settings from the file are below, now we have changed the...

Hi I have been asked by a customer about the above, and have found an old SIP 9620 document that alludes to a softkey being available that could be pre-programmed to dial a an emergency number. I am trawling the support site to see how this can be programmed and if so is it possible on H.323...

Hi, I have two controllers in one office to load balance, both are MXe's and have around 500 users on them. All users are hotdeskers, the systems were migrated/upgraded to MCD 5 SP2 PR1 last summer, from MCD 4 SP4, but since around Xmas time we have people being regularly logged out at random...

So setup the LS ports in a trunk group as usual, then programmed ARS to route via these. The digits received by the controller will be routed to anothe ONS port? You could also use EVM for this and dial the DN of the VM hunt group, send this via ARS to the LS ports, digits received by the system...

Hi, I have been asked to do the above for DOA testing some a controller and to prove the ONS and LS ports work, but i cannot think on how to do this, i know how to test the ONS ports obviusly, but it is how to test the LS ports with no trunks, and what is meant by back to back them? TIA

Hi all, I have done the above following the steps in the ESM help, and all is ok, apart from i canot remove the node from Network Element assignment, i have removed the IP, and only the name is on the entry, yet i get aneeror when trying to delete that says, "Cannot delete Network Element...

Totally agreed Loopy. None of teh are sharing at any level, and they have been installed by different re-sellers over a long period of time by different techs, so even when doing a form comparison wouldnt think any forms would be in sync enough without a lot of work to share all forms. Will...

cheers Loopylou, did think i may get SDS issues because of the load differnces. Dont know at the moment to what degree they will share forms. And yes agree run and rectify migration checks before SDS sync is carried out. Many thanks.

Sorry Eddie, classic case of read the request properly on my part, yes this is for phone book lookups not for calls, never done it on a per call basis. Apologies.

There is the below COS option, i have used this once before and works pretty weel in large enviroments. Phonebook Lookup - Display User Location This option applies to SUPERSET 420, SUPERSET 4025, and SUPERSET 4125 telephones, and 5020, 5212, 5215, 5220, 5224, 5312, 5324, 5330, and 5340 IP...

I performed a few smaller migration/upgrades, up to about 12 elements. But i ahve one now we there are 40 odd 3300's in the cluster. My plan is below, comments welcome on the validity of this or anyones experiences. 1.Online upgrade to all 3300's to load MCD SP4 to inactive partitiona nd...

Supernova, you do not have to migrate each individual system, you click migrate on what you wnat to use as the master node for the operationa nd then this suspends management sessions on all other systems in cluster/sharing in network element assigment forms for the duration of the migration...