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I'm not sure if I'm answering your question, but I'll give it a shot: I'm assuming you are using Outlook/Exchange as I answer this. The default filter setting for the BlackBerry redirector (this goes for BES as well) is set to "When none of the above rules apply, Don't forward messages to the...

The wireless calendar sync will only work if the user has been setup on a BlackBerry Enterprise Server (vers. 2.1 or above, I believe). If you are using the desktop redirector for this user or have not added them to the BES, the wireless calendar synchronization will not work. Also, there is...

Thanks again, dagwn. Registering the atl.dll worked. I don't know what that dll file does. I'm hoping this doesn't have an adverse effect on any other programs. So far so good, though! - mfortunato

Yes, I have, actually. I've searched and found it can be one of 3 things (which I will be testing today): 1) Corrupt Outlook Profile. Delete the profile from the registry (HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles) 2) Uninstall all...

Hello All - I am having a problem with a number of users who cannot view attachments. They are running the latest 3.6 desktop (and the latest handheld software as well) on Windows XP. It seems to only affect the Java devices and there's no consistency to the problem. We are running BES...

Hello All - I have a few users with various devices (all of them the java devices - 6210, 6710, 7230) who are having problems with Intellisync. When you click on the configure PIM (and subsequently, when you try to synchronize the PIM) Intellisync generates an "Unknown Error". The...

Hello all. I have a user who has a 6710 device with the 3.6 device and desktop software installed. He mentioned to me that he has witnessed a missed call displayed in his BlackBerry Messages just disappear. There's no record that the call was ever missed. Has anyone else had the same problem...

There are two ways to do this and it depends on if the BlackBerry devices are the Internet Edition or Enterprise Edition (most are Enterprise Edition). I'm assuming you do not have a BlackBerry Enterprise Server. And this is fine. It's not necessary to forward the mail. And if it's only for...