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We performed some fail over testing in order to gain confidence in our new VOIP solution. The system went into ESS with no issue and all the handsets re-registerd. The system then recovered from ESS with no issues and the handsets re-registered. However, further integrations revealed that we...

Does anybody know of any oem handesets that can be used by Communication Manager. We interested to see if their are cheaper alternatives that having to use Avaya handsets.

We had a similar problem on our system (CM 3.1.4) Avaya were completely stumped. However we noticed in Nice that all the calls had their number withheld. We contacted our Service Providor and asked if they could see if all the calls were coming from the same location. It transpired that they...

Our marketing team have identified a new Music on Hold product that they want to use. Basically it is an Application that sits on a PC. The compnay that produce the application says that the PC should then be plugged into your PBX via the 3.5mm Stereo socket on the PC's sound card. Does any...

Many thanks for the advice. Could you post a link to the admin guide. That would be really appreciated!

The phones are SIP capable and we are using Call Manager 6.0 Cheers Stu

I am trying to find out which stations connected to the Switch are configured with the work-code feature on one their buttons. Is there a way of doing this in or do I have to trawl through all the station screens individually? Ideally I would prefer a automated process otherwise I need to...

Does anybody know if it is possible to use Avaya 4600 IP Phones wiith Cisco Call Manager/Communication Manager? If so, how do we go about it? Is there some configuration on the Call Manager and the phone that needs to take place? Cheers Stu

Does anybody know if it is possible to use 4600 IP Phones wiith Cisco Call Manager (now Communication Manager!)? If so, how do we go about it? Is there some configuration on the Call manager and the phone that needs to take place? Cheers Stu

I am trying to copy the config off our Cajun Switches (P360 & P133) so that we have up to date backups of our Cajun. My first question is I can't seem to look at the running config or the startup config. What user level do I have to be to do this? I am currently at Supervisor when I log in...

I have had the following request from our Marketing department We would like a system where there are 8 different voice messages played over music. Each message will be different and will last as long as we want it to. Each time the customer is put on hold the message will start from the...

I vaguely remember having a similar issue on our system and this being resolved by a patch!!! not much help but I will try and dig out some more information but i think that it was Communication Manager 3.1.2 Service Pack 01.2.632.1-12866 PCN 1586 Obviously we were euunin CM 3.1.2 on s8720 at...

Ronster, thanks for getting back. I have just tried 4410 and 615 and both didn't work. FYI We are using Solaris 8 over telnet.

We currently use Terminal Emulator to connect to our CMS (R11 soon to upgrade to R13) I woould like to use Putty but don't know the correct terminal to use to get the function keys working. If I am on using the CMS directly I use xterm and the functions keys work. If I use Putty and log on...

I am trying to find out the impact of the backups on our system. In a nutshell are they service effecting? or can the S8720 contunue to process calls while doing a full backup? Cheers StuWal

We have a CMS v11 in HA CMS configuration (Primary & Secondary Servers). I understand that both servers collect the data independantly and that we have to manually synch them. Does anybody know of a command/tool that I can run either at the command line or via CMS Supervisor (I'm not...

Does anyone know where I can find free ACA questions for the Voice Services path. I have looked on the net and can only find those that you havee to pay for and the costs are quite prohibitive?!?!?!

I am hoping to map our configuration. Does anyone know where I can get free visio stencils, particulary of MCC cabinets with a front open view so that I can label each of the slots? Cheers

I have been asked to provide an extra 25 Reps in our call centre. How do I find out the current liscencing on our switch and whether or not we need to get extra liscences. Also what liscences are we looking for? We currently are currently running Communication Manager 2.2 if this helps to...

Keeping with the CLAN theme on the previous post. I have been asked to do resilience testing on our CLAN and IP Agent software. We have 3 CLAN over 2 sites. I therefore thought if the CLANs at one site were busied out at one site and the IP Agents could still login and take calls etc...