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Can anyone confirm if you need an external power source to use 3 JEM24 button modules with the J169 desk phone?

There was a v23 out, which I got installed on one of the packs. I'll try reseating it and no, I used a CLAN from another PN to upload and disperse from. Maybe that's the issue.

I'm prepping for an upgrade and slowly upgrading the TN circuit pack firmware, where able. I have a few TN771DP's. I updated one with no problem, but the next one is not showing the new firmware. The steps to execute the firmware download all went fine and I did status the download, which...

At first pass I don't see settings for this app in privacy anywhere. sr. exec complaining it's draining his battery.

Has anyone seen issues with this app draining the iphone battery?

This turned out to be an issue where a BGP statement had to be removed on the VPN router, in case anyone comes across this issue. Also, our server team is upgrading the internal PKI infrastructure and our VPN phones get their certs from this server. They've indicated this is to support SHA-2...

The replacement PS's just sent cleared the alarms. They must have sent bad replacements the first go around.

They (AVAYA) instructed to swap the PS that has the alarm from its 1b00 slot to 1a00. Not only did the alarm not clear off of b, but now is on a. They are now sending 3 more power supplies. One thing they did recommend is to run a reset maintenance 1a/1b command. Is that service affecting?

Thanks -- Aside from swapping the PS more than once and the recycle command what would be the next step? The chassis itself? Or a hard boot of that cab ? CABINET POWER SUPPLY STATUS (655A) Pow Alm Temp(F/C) Hot Voltage FAN Ring Voltage Input...

Yes did that, but you folks tend to have solutions quicker than they react.

I've received some power alarms from my G650's. Initially, AVAYA sent replacement power supplies and the alarms cleared for a few hours and returned. Then they deemed it a fan assembly, which they replaced. Most of the alarms cleared; However, a PS-RGEN 01B00 returned. After running a test...

Is flashing these with SIP FW and coming in via an SBC more reliable than VPN? I don't have an SBC, but would propose it if it helps with management and reliability.

If I run the clear procedure it wipes the phone and it needs to be re-provisioned. I'll see how I get on with those traces you referenced.

Definitely not a certificate issue. All of the in-office phones are registered fine, and to the PE. We also have a handful of folks using Aruba RAP's with the phone and those are fine as well. Those are not flashed with VPN firmware, so this is only impacting VPN endpoints. I was concerned I...

No-No output shows up in my IP event log, even if I put in just 2016. For the most part these phones are all within a year of being provisioned. We use 2 year certificates and some phones do register, but have no audio. Others fail to discover the Call Server IP. All happened on the same...

We currently provision our h.323 phones with vpn firmware. While these do work for the most part they are difficult to manage. We suddenly have issues with multiple remote users having no audio once connected and some that sit and discover. The vpn tunnel establishes with no problem and there...

if you NVRAM Init a g430 to re-ip etc... what does the root password default back to?

I have a new Int'l 6.3 standalone cm that just went online. the users dial 0 as the ars code and then 00 for the int'l code. Then, they use a carrier code (21) followed by the number they want to dial.. for instance to dial the US the string is: 0-00-21-1xxx-xxx-xxxx How can I have the...

it's a DIOD trunk, not ISDN. It's from a carrier with DID range, but not the typical ISDN.

I'm working on a site and when they receive inbound calls from external parties the phone doesn't display the calling number and only shows the TG name. Is there somewhere to change that so the number comes through?