I've received some power alarms from my G650's. Initially, AVAYA sent replacement power supplies and the alarms cleared for a few hours and returned. Then they deemed it a fan assembly, which they replaced. Most of the alarms cleared; However, a PS-RGEN 01B00 returned. After running a test environment 1b it shows both PS as stndby. They instructed to run a recycle carrier 1b00 to force the PS active. That did not work and neither did recycle carrier 1b15. Does anyone know what else can be done for this and what risk am I at with this?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
G650 PS-RGEN 3
- Thread starter mizuno
- Start date
- Thread starter
- #3
-
1
- #5
mikeydidit
IS-IT--Management
Maintenance Alarms for Avaya
Aura™ Communication Manager,
Media Gateways and Servers
PS-RGEN (Power Supply Ring Generator)
G650
The PS-RGEN maintenance object monitors the ringing voltage of each 655A power supply.
The TN2312BP IPSI uses the ring detection circuit on the 655A to monitor ring voltage for the
G650. When the TN2312BP IPSI is used in an MCC1 or SCC1, the ring detector on the tone
clock monitors ringing.
When the G650 is equipped with two power supplies, the 655A power supply on the left (slot 0)
is the primary power supply (master) and the 655A power supply on the right (slot 15) is the
secondary power supply. In normal operation, the primary 655A provides ringing for the G650. If
the primary 655A is unable to provide ringing to the G650 because it has failed or because of a
command from the TN2312BP IPSI, the secondary 655A connects ringing to the backplane
using an arbitration lead.
Normally the ring voltage LED (#5) on the left power supply is ON and the ring voltage LED on
the right power supply is OFF. This changes momentarily when the ringer interchange test is
run. The ring voltage LED will only remain lit on the right power supply when there is a power
supply failure of the left hand supply or the left hand supply is removed.
Only one 655A power supply provides ringing voltage to the backplane. The other power supply
ring voltage output is isolated from the backplane through a relay contact.
Refer to Figure 66: G650 Cabinet Environmental Hardware Components for further
information.
When is the last time you helped someone, just because you were able to?
For the best response to a question, read faq690-6594
Aura™ Communication Manager,
Media Gateways and Servers
PS-RGEN (Power Supply Ring Generator)
G650
The PS-RGEN maintenance object monitors the ringing voltage of each 655A power supply.
The TN2312BP IPSI uses the ring detection circuit on the 655A to monitor ring voltage for the
G650. When the TN2312BP IPSI is used in an MCC1 or SCC1, the ring detector on the tone
clock monitors ringing.
When the G650 is equipped with two power supplies, the 655A power supply on the left (slot 0)
is the primary power supply (master) and the 655A power supply on the right (slot 15) is the
secondary power supply. In normal operation, the primary 655A provides ringing for the G650. If
the primary 655A is unable to provide ringing to the G650 because it has failed or because of a
command from the TN2312BP IPSI, the secondary 655A connects ringing to the backplane
using an arbitration lead.
Normally the ring voltage LED (#5) on the left power supply is ON and the ring voltage LED on
the right power supply is OFF. This changes momentarily when the ringer interchange test is
run. The ring voltage LED will only remain lit on the right power supply when there is a power
supply failure of the left hand supply or the left hand supply is removed.
Only one 655A power supply provides ringing voltage to the backplane. The other power supply
ring voltage output is isolated from the backplane through a relay contact.
Refer to Figure 66: G650 Cabinet Environmental Hardware Components for further
information.
When is the last time you helped someone, just because you were able to?
For the best response to a question, read faq690-6594
- Thread starter
- #6
Thanks -- Aside from swapping the PS more than once and the recycle command what would be the next step? The chassis itself? Or a hard boot of that cab ?
CABINET POWER SUPPLY STATUS (655A)
Pow Alm Temp(F/C) Hot Voltage FAN Ring Voltage Input
Loc Cnt InLet Exhst Spot +5 -5 -48 Ctrl Alm Stat Ctrl Set Det Power
01B00 1 62/17 68/20 ok 5.13 5.10 49.0 mid N ok stby 25HZ Y AC
01B15 0 68/20 68/20 ok 5.10 5.10 49.0 mid N ok stby 25HZ Y AC
CABINET POWER SUPPLY STATUS (655A)
Pow Alm Temp(F/C) Hot Voltage FAN Ring Voltage Input
Loc Cnt InLet Exhst Spot +5 -5 -48 Ctrl Alm Stat Ctrl Set Det Power
01B00 1 62/17 68/20 ok 5.13 5.10 49.0 mid N ok stby 25HZ Y AC
01B15 0 68/20 68/20 ok 5.10 5.10 49.0 mid N ok stby 25HZ Y AC
-
1
- #7
AvayaTier3
Technical User
I like to swap 655A slot 0 with a different g650 cabinet
then swap 655A slot 15 with yet another cabinet
swap fan assembly would also be an option before replacing a cabinet.
moving bad hardware moves the alarm and errors to a different cabinet.
having redundant 655 in slot 0 and 15 are hot swappable and no down time.
fan assembly if swapped in under 60 seconds is also hot swappable.
Below is also from Mikeydidntdoit's Maintenance book:
g650 cabinet 1A. Tech should also check fans and filters to make sure that
blocking of airflow through the g650 is not an issue.
700258155-R AVAYA G650 MEDIA GATEWAY FAN ASSEMBLY REFURBISHED 4 screws
700394398-R AVAYA G650 MEDIA GATEWAY FAN ASSEMBLY REFURBISHED 3 clasps
700246671-R AVAYA G650 MEDIA GATEWAY POWER SUPPLY 655A REFURB
700406135-R AVAYA G650 MEDIA GATEWAY POWER SUPPLY 655A RHS REFURB
If this Fan Assembly does not resolve this issue, the g650 itself will need to
be shipped and replaced.
700259724-R AVAYA G650 MEDIA GATEWAY CHASSIS W/O POWER SUPPLY REFURB
CAB-PFL and CAB-TEMP alarms in 1A g650
1 (a) Power/Fan Lead Query Test (#1533) MAJ MIN OFF test environment location
a. Error Type 1: The AuxSig lead is active. Run test environment location and
follow the repair steps for Power/Fan Lead Query Test (#1533).
1 FAIL G650: In a G650 carrier, this indicates a failure in any of the following
MOs:
- SER-BUS (Serial Communication Bus)
- POW-SUP (Power Supply)
- CAB-TEMP (Cabinet Temperature)
- PS-RGEN (Power Supply Ring Generator)
Use the diagnostic procedures for those MOs to clear the problem.
1 FAIL
(cont'd)
G600 / CMC1
There is a fan, temperature, power, or voltage problem in one or more of
the cabinets. The power supply's LEDs may indicate the problem's
source.
1. If none of the fans are running, then:
a. Verify 8- to 14-Volt DC power is available to the fan units by
checking the wiring connector. If there is 8- to 14-Volt DC power
at the connector, there should be power to the fans. If the fans
still do not run, replace the fan assembly.
b. If not, then the power unit's fan output is defective or thermally
shut down. Let the power unit cool, and recycle AC input power.
If no fan output, replace the power unit. If the fans still do not
run, escalate the problem.
2. If only 1 of the fans is not running, replace the fan.
3. If every fan can be started, wait 5 minutes and rerun the test. If the
test fails again, proceed to Step 4 or Step 5 as applicable.
4. If the fans are not at high speed, measure the cabinet's
temperature at the air intake and the air exhaust at the top of the
cabinet.
a. If the 5- to 600-C criteria is met, there is a problem with the fans
that is preventing the fans from operating at high speed.
Replace the fans. If the fans run at high speed, wait 5 minutes
to give the cabinet time to cool down and, rerun the test. If the
problem persists, go to step 5.
b. If not, the Processor circuit pack is incorrectly reporting this
condition. Look for and resolve every error on these MOs first,
then rerun the test.
5. If the fans are running at high speed, check the following items. Any
one of these could be restricting or redirecting the cabinet's air flow:
a. Check the filter. If the filter is dirty or clogged, it should be
cleaned or replaced. The filter can either be washed with soap
and water or vacuumed.
b. Verify that nothing other than circuit packs are in the carrier
slots that could be restricting air flow.
c. Verify that no circuit-pack blanks or carrier faceplates are
missing. Install and/or replace them as necessary.
d. Be sure the cabinet's doors are properly closed. The doors
must be closed to enable the fans to properly cool the cabinet.
Wait 5 minutes to allow the fans to cool the cabinet. Rerun the
test. If the test still fails, proceed to Step 6.
6. At this point, there should be nothing impeding the air flow, and the
fans should be running at high speed. Check the temperatures for
the 5- to 600-C criteria.
a. If the 5- to 600-C criteria exists, a temperature problem exists,
and the fans (at high speed) should cool down the switch. Wait
5 minutes, then rerun the test. If the test still fails, the ambient
room temperature is probably too high, and the room should be
cooled.
b. If the 5- to 600-C criteria does not exist, the fans are defective.
Replace the fan assembly and rerun the test. Failures can
occur on the Processor circuit pack that are not detected but
that cause many, if not every, environment test to fail. If many
environment tests are failing, the suspected circuit pack,
depending on the system configuration, should be replaced and
the test rerun.
7. There is a problem with the environment of the power system. The
power unit for the cabinet may be defective.
a. Verify and, if necessary, replace the power unit.
b. Rerun the test. If the test still fails, escalate.
--------------------------------------------------------------------------------
G650 fan removal/replacement
! WARNING:
WARNING: You can remove the fan assembly while the system is running, but you must replace the
new assembly within 60 seconds to avoid a thermal overload.
To replace a G650 fan:
1. Place the new fan assembly close to the G650.
2. Loosen the thumb screws on the fan assembly, and pull it straight out as
shown in
Figure 58: Removing the G650 fan assembly on page 292.
3. Disconnect the fan cable.
4. Connect the new cable and position the new fan assembly.
5. Tighten every thumb screw on the fan assembly.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
then swap 655A slot 15 with yet another cabinet
swap fan assembly would also be an option before replacing a cabinet.
moving bad hardware moves the alarm and errors to a different cabinet.
having redundant 655 in slot 0 and 15 are hot swappable and no down time.
fan assembly if swapped in under 60 seconds is also hot swappable.
Below is also from Mikeydidntdoit's Maintenance book:
g650 cabinet 1A. Tech should also check fans and filters to make sure that
blocking of airflow through the g650 is not an issue.
700258155-R AVAYA G650 MEDIA GATEWAY FAN ASSEMBLY REFURBISHED 4 screws
700394398-R AVAYA G650 MEDIA GATEWAY FAN ASSEMBLY REFURBISHED 3 clasps
700246671-R AVAYA G650 MEDIA GATEWAY POWER SUPPLY 655A REFURB
700406135-R AVAYA G650 MEDIA GATEWAY POWER SUPPLY 655A RHS REFURB
If this Fan Assembly does not resolve this issue, the g650 itself will need to
be shipped and replaced.
700259724-R AVAYA G650 MEDIA GATEWAY CHASSIS W/O POWER SUPPLY REFURB
CAB-PFL and CAB-TEMP alarms in 1A g650
1 (a) Power/Fan Lead Query Test (#1533) MAJ MIN OFF test environment location
a. Error Type 1: The AuxSig lead is active. Run test environment location and
follow the repair steps for Power/Fan Lead Query Test (#1533).
1 FAIL G650: In a G650 carrier, this indicates a failure in any of the following
MOs:
- SER-BUS (Serial Communication Bus)
- POW-SUP (Power Supply)
- CAB-TEMP (Cabinet Temperature)
- PS-RGEN (Power Supply Ring Generator)
Use the diagnostic procedures for those MOs to clear the problem.
1 FAIL
(cont'd)
G600 / CMC1
There is a fan, temperature, power, or voltage problem in one or more of
the cabinets. The power supply's LEDs may indicate the problem's
source.
1. If none of the fans are running, then:
a. Verify 8- to 14-Volt DC power is available to the fan units by
checking the wiring connector. If there is 8- to 14-Volt DC power
at the connector, there should be power to the fans. If the fans
still do not run, replace the fan assembly.
b. If not, then the power unit's fan output is defective or thermally
shut down. Let the power unit cool, and recycle AC input power.
If no fan output, replace the power unit. If the fans still do not
run, escalate the problem.
2. If only 1 of the fans is not running, replace the fan.
3. If every fan can be started, wait 5 minutes and rerun the test. If the
test fails again, proceed to Step 4 or Step 5 as applicable.
4. If the fans are not at high speed, measure the cabinet's
temperature at the air intake and the air exhaust at the top of the
cabinet.
a. If the 5- to 600-C criteria is met, there is a problem with the fans
that is preventing the fans from operating at high speed.
Replace the fans. If the fans run at high speed, wait 5 minutes
to give the cabinet time to cool down and, rerun the test. If the
problem persists, go to step 5.
b. If not, the Processor circuit pack is incorrectly reporting this
condition. Look for and resolve every error on these MOs first,
then rerun the test.
5. If the fans are running at high speed, check the following items. Any
one of these could be restricting or redirecting the cabinet's air flow:
a. Check the filter. If the filter is dirty or clogged, it should be
cleaned or replaced. The filter can either be washed with soap
and water or vacuumed.
b. Verify that nothing other than circuit packs are in the carrier
slots that could be restricting air flow.
c. Verify that no circuit-pack blanks or carrier faceplates are
missing. Install and/or replace them as necessary.
d. Be sure the cabinet's doors are properly closed. The doors
must be closed to enable the fans to properly cool the cabinet.
Wait 5 minutes to allow the fans to cool the cabinet. Rerun the
test. If the test still fails, proceed to Step 6.
6. At this point, there should be nothing impeding the air flow, and the
fans should be running at high speed. Check the temperatures for
the 5- to 600-C criteria.
a. If the 5- to 600-C criteria exists, a temperature problem exists,
and the fans (at high speed) should cool down the switch. Wait
5 minutes, then rerun the test. If the test still fails, the ambient
room temperature is probably too high, and the room should be
cooled.
b. If the 5- to 600-C criteria does not exist, the fans are defective.
Replace the fan assembly and rerun the test. Failures can
occur on the Processor circuit pack that are not detected but
that cause many, if not every, environment test to fail. If many
environment tests are failing, the suspected circuit pack,
depending on the system configuration, should be replaced and
the test rerun.
7. There is a problem with the environment of the power system. The
power unit for the cabinet may be defective.
a. Verify and, if necessary, replace the power unit.
b. Rerun the test. If the test still fails, escalate.
--------------------------------------------------------------------------------
G650 fan removal/replacement
! WARNING:
WARNING: You can remove the fan assembly while the system is running, but you must replace the
new assembly within 60 seconds to avoid a thermal overload.
To replace a G650 fan:
1. Place the new fan assembly close to the G650.
2. Loosen the thumb screws on the fan assembly, and pull it straight out as
shown in
Figure 58: Removing the G650 fan assembly on page 292.
3. Disconnect the fan cable.
4. Connect the new cable and position the new fan assembly.
5. Tighten every thumb screw on the fan assembly.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #8
They (AVAYA) instructed to swap the PS that has the alarm from its 1b00 slot to 1a00. Not only did the alarm not clear off of b, but now is on a. They are now sending 3 more power supplies. One thing they did recommend is to run a reset maintenance 1a/1b command. Is that service affecting?
-
1
- #9
AvayaTier3
Technical User
Code:
None of these are service affecting:
reset maintenance 1
TEST RESULTS
Port Mtce Name Alt. Name Test No. Result Error Code
01 CAB-MTCE 1545 PASS
reset maintenance 1
TEST RESULTS
Port Mtce Name Alt. Name Test No. Result Error Code
01 CAB-MTCE 1545 PASS
test maintenance long 1 Please Wait
TEST RESULTS
Port Mtce Name Alt. Name Test No. Result Error Code
01 CAB-MTCE 1546 PASS
01 CAB-MTCE 1547 PASS
01 CAB-MTCE 1545 PASS
test environment 1 long
TEST RESULTS
Port Mtce Name Alt. Name Test No. Result Error Code
01 CAB-EXFR 1532 PASS
01 CAB-PFL 1533 PASS
01 SER-BUS 1531 PASS
01A00 POW-SUP 1535 PASS
01A00 POW-SUP 1536 PASS
01A00 POW-SUP 1649 PASS
01A00 CAB-TEMP 1537 PASS
01A00 CAB-TEMP 1538 PASS
01A00 PS-RGEN 1539 ABORT 1973
01A00 PS-RGEN 1540 PASS
list configuration power-supply 1
SYSTEM CONFIGURATION - 655A Power Supplies
Power Supply Power Supply Power Supply
Location Serial Number Make/Model Number SAP Firmware Version
01A00 05R403000836 Power Unit 655A Rev B 700246671 2.19A
status environment 1
CABINET POWER SUPPLY STATUS (655A)
Pow Alm Temp(F/C) Hot Voltage FAN Ring Voltage Input
Loc Cnt InLet Exhst Spot +5 -5 -48 Ctrl Alm Stat Ctrl Set Det Power
01A00 0 71/22 68/20 ok 5.10 5.08 48.8 mid N ok actv 20HZ Y AC
status port-network 1
PORT NETWORK STATUS
Major Minor Warning Carrier PN Control Internet Protocol (IP)
PN Alarms Alarms Alarms Locs Active Standby Connected Port Network
1 0 2 20 01A up
01B
TDM Service Control Dedicated TONE/ Service System System
Bus State Channel Tones CLOCK State Clock Tones
A in y n 01A in active active
B in n y
Service Major Minor Bus Open Bus
PKT State Alarms Alarms Faults Leads
1 in n n
--------------------------------------------------------------------------------
status cabinet 1
CABINET CONFIGURATION STATUS CABINET CONNECTIVITY STATUS
Carrier PN/SN Carrier Cabinet PN/SN Connectivity Status
Location Number Type Type Active Standby
01A PN 1 G650-port G650 PN 1 up
01B PN 1 G650-port
01C PN 1 not-used
01D PN 1 not-used
01E PN 1 not-used
CABINET EMERGENCY TRANSFER CABINET ALARM STATUS
Emergency Select PN/SN Maj Min Wrn
Transfer Switch
PN 1 0 2 20
01A auto-
--------------------------------------------------------------------------------
Command: set emergency 1
Enter 'on' or 'off' or 'auto'; cabinet(1-64)This one is service affecting
Command: recycle carrier 1a override
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
- Thread starter
- #10
jimbojimbo
Vendor
There were a couple of PSNs covering Analog boards in the G650. If you have a TN742 get rid of it. If you have a single analog board add another. Can effect your power supplies and ring generators.
- Status
Similar threads
- Locked
- Question