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I have a G3r v9 with an intuity audix release 4.2 If a cell phone user (AT&T service) calls a DID and that person is not on the phone, the call will go to voicemail. If that person is on the phone, the caller hears line busy and then the call drops. This seems to only happen with AT&T...

Thanks Phoneguy55. The location was set to rule 2 instead of 1. All I looked at was the time and daylight rule. I forgot about the location

I have a G3R v9. The time on the display phones did not change when DST kicked in Sunday morning. Hitting the date/time button on the phone usually works. I tried unplugging the phone. I tried a busy and release. I also have System Updates Time On Station Displays set to yes in the system...

Changed the codeset from 6 to 0 and it worked like a champ. I think the default codeset for trunk groups is 6 and I never had to change it. I didn't have to change the ds1 from 3.1 to speech. Not yet anyway. Thanks again ilikeavaya and Yimmer.

I just spoke to my Sprint vendor and he thinks I need to change the codeset on the trunkgroup form from 6 to 0. He said that their pbx would not allow codeset 6. I ask him about their fax and he thinks that their fax is going to a pots line and not through the pbx. I will make the change first...

I'm having problems dialing a hotel in PR. I can dial their fax number but not their main number. I get a re-order tone from the PBX. I have a G3R v9. fax number 787-888-6600 working main number 787-888-6000 not working I looked in the ars tables to see if it was blocked and I don't see...

I have a company that is going to start transfering calls from their location to mine. My 800 service provider is Sprint and they are using AT&T. For the test, I gave them one of my Sprint 800 numbers and they gave me one of their AT&T 800 numbers. The test worked fine except the...

The Alarms have been cleared. Thanks to everyone who lended a hand in solving this problem. This is what I did. 1 I did a reset pnc interchange. The alarms were on pnc-a which was the active pnc. The interchange made the pnc-a the standby pnc and pnc-b the active one. 2 Next I busyout pnc-a...

a-pnc is the stanby pnc which will require me to busy it out. It might be a good idea for me to do this afterhours. I have a call center here and at the present time everything seems to work. I just have this alarm I need to get rid of. Thanks to everyone for their input.

I looked for that 12"x 4" magnet in the ppn and did not see one.

clear firm 1d10 command will not let me because it is on the active pnc

test alarms long clear SPE A ALARM ENTRY Port Maintenance On Alt Alarm Svc Ack? Date Alarm Name Brd? Name Type State 1 2 Alarmed Count 01D03...

Eveything passed but the alarm is still there test board 1d10 long clear SPE A TEST RESULTS Port Maintenance Name Alt. Name Test No. Result Error Code 01D10 SNC-BD...

The switch was restarted this morning around 6am. It is now 1pm and the alarm is still there. I would have thought that it would have cleared by now.

Thanks for the quick reply. Will this test take anything out of service?

I have a G3r with a minor alarm. The alarm look like this 01D04 SNI-PEER n MINOR y 06/01/06:58 00/00/00:00 01D20 SNI-PEER n MINOR y 06/01/06:58 00/00/00:00 01D03 SNI-PEER n MINOR y 06/01/06:58...